Fitness Club Representative
5 days ago
This is a full-time or part-time position at Excel Fitness, responsible for promoting our Judgement Free Zone and adhering to company standards during each shift. The representative will work closely with the General Manager, Assistant Manager, and Shift Lead to ensure the club operates efficiently and effectively.
Duties and Responsibilities:- Perform duties to the best of your abilities during assigned shifts.
- Maintain a clean and presentable environment by monitoring and ensuring cleanliness and atmosphere are upheld.
- Complete necessary training to operate safely and efficiently, and conduct regular audits to maintain Excel Standard.
- Process and review daily club activity paperwork and file in designated folders.
- Audit and balance cash drawers on a daily basis.
- Update and review daily club reports and complete any corresponding data entry documents.
- Clean and maintain the front entrance to provide a welcoming environment for customers.
- Adhere to company policies and guidelines, addressing minor infractions and providing a safe and secure environment for members.
- Communicate effectively with members to create a high level of customer service.
- Stock retail and promotional items for following shifts.
- Perform daily club inspections and assigned cleaning tasks.
- Understand and adhere to company standards, audit daily paperwork, and help resolve day-to-day customer issues.
- Audit club inventory and communicate recommendations for inventory orders to the GM, AM, and Shift Lead.
- Stay up-to-date on required certifications and training courses.
- Communicate with, promote, tour, and assist prospects and potential members.
- Assist the GM and AM with club promotions, training, and operational strategies.
- Ensure the facility complies with all state and federal laws and insurance requirements.
- Operate and assist members with use of tanning, hydro, and Total Body Enhancement Equipment, adhering to applicable procedures.
- High school diploma or equivalent required.
- Familiarity with Excel mission, values, vision, and culture, as well as the Planet Fitness brand and operational requirements.
- Excellent communication skills with internal and external customers.
- Team-oriented, motivated, and well-organized individual.
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