Customer Service Representative

3 months ago

Plano, United States NerdsToGo Inc Full time

We are gearing up to open a new IT storefront, NerdsToGo, in the north DFW area. We specialize in Managed IT services for small businesses who like to "locally" outsource their IT tasks. In this role, you will play a crucial part in ensuring our clients receive exceptional support and service for their IT needs. The ideal candidate should have a strong background in IT services, excellent communication skills, and a passion for delivering outstanding customer experiences.

Responsibilities:

  • Provide top-tier customer support for IT-related issues via phone, email, and chat.
  • Efficiently manage and prioritize support tickets, ensuring timely resolution and documentation.
  • Communicate technical solutions clearly to clients, keeping them informed about issue status.
  • Collaborate with the technical team for issue escalation and swift resolution.
  • Proactively monitor systems and educate clients on best practices to reduce support requests.
Qualifications:
  • Customer service or/and sales experience in IT services.
  • Strong technical aptitude and understanding of IT systems.
  • Excellent communication skills and a customer-centric approach.
  • Familiarity with helpdesk software and ticketing systems.
Benefits:
  • Competitive salary
  • Health and dental insurance
  • Professional development opportunities

If you're passionate about IT and providing excellent customer service, apply now to join our dynamic team

IT SERVICE PROFESSIONALS

NerdsToGo is dedicated to providing customers with fast, friendly, and knowledgeable Computer Service and Technology Solutions for a variety of devices. Our professional "Nerds" can help fix your Apple, Android, or Microsoft product, from cracked iPhones to slow or unresponsive laptops and everything in between.
JOIN OUR TEAM AT NERDSTOGO

At NerdsToGo, our technicians don't just "go to work." Our business model has created a culture of excellence where Nerds are given the opportunity to grow and profit from their skills, while offering a high-standard of professional service to each and every one of our many loyal customers. If you are ready for an opportunity to do what you love doing, have fun, and be part of one of the fastest growing companies in the industry, you've come to the right place.
NOW HIRING

We're growing fast, so we're looking for skilled applicants to fill positions throughout the country. If computers, smartphones, and tablets "speak to" you, or if you're looking to expand your talents and start helping others with their IT problems, NerdsToGo may be the right fit for you.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Nerds To Go Corporate.

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