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IT Support Specialist II

2 months ago

Jacksonville, Florida, United States Stefanini Group Full time

Company Overview:

Stefanini Group has been a leader in IT solutions for over 35 years, providing services that enhance operational efficiency for enterprises worldwide. Our extensive portfolio includes IT Infrastructure Outsourcing, End-User Computing Outsourcing, Application Managed Services, and Mainframe Modernization. We are committed to innovation, leveraging trends such as automation, cloud computing, and user experience to deliver exceptional results. With a global presence of over 30,000 employees across 77 offices in 41 countries, we pride ourselves on our ability to adapt and thrive in a dynamic technological landscape.

Position Summary:

  • Deliver comprehensive support for Windows operating systems, software applications, and hardware components in a corporate setting.
  • Prepare, configure, and deploy IT equipment to end users while adhering to industry best practices.
  • Diagnose and resolve a wide range of technical issues efficiently.
  • Set up, troubleshoot, and manage mobile devices and audio/visual technology.
  • Assist with VPN and VDI connectivity issues.
  • Utilize knowledge base articles to guide troubleshooting processes.
  • Manage tasks through ticketing systems effectively.
  • Work collaboratively and independently to prioritize and complete assignments with minimal oversight.
  • Translate complex technical concepts for non-technical users.
  • Provide Smart Hands support for remote resolver teams.
  • Oversee inventory management of IT assets, including conducting audits.
  • Perform additional responsibilities as required.
Qualifications:
  • A+ Certification preferred.
  • Microsoft Certified Professional (MCP) is advantageous.
  • Understanding of Windows architecture, including file permissions and structure.
  • Experience with Mac/Apple systems is a plus.
  • Familiarity with basic networking concepts, such as Active Directory and domain trust relationships.
Job Requirements:
  • Minimum of 1 year of experience in corporate deskside support or a related field.
  • Strong troubleshooting skills.
  • Ability to maintain composure in fast-paced, challenging support scenarios.
  • Proficiency in Microsoft Office and Office 365.
  • Experience with computer imaging software and data migration tools (e.g., SCCM, Intune).
  • Knowledge of endpoint protection and encryption technologies (e.g., Bitlocker).
  • Familiarity with remote desktop support tools.
  • High School Diploma or equivalent required.
  • Valid driver's license is necessary.
  • Physical ability to walk, bend, stand for extended periods, and lift equipment up to 50 pounds.
  • Exhibit professionalism and strong interpersonal skills.
  • Maintain a tidy and professional workspace in accordance with company policies.
  • Pass standard drug screening and background checks.
  • Adhere to assigned work schedules.
Benefits:
  • Collaborate with talented professionals in a global environment.
  • Comprehensive benefits package, including 401(k), paid time off, tuition reimbursement, and health insurance.
  • Access to professional development programs through Stefanini University and other training opportunities.
Our Distinction:
  • Privately owned Brazilian company.
  • Agility, flexibility, and innovation are core to our operations.
  • Flat organizational structure facilitating swift communication and decision-making.