Senior Technical Support Engineer

4 weeks ago

Hillsboro, United States Talent Masters Full time
About the Job

Talent Masters is seeking a highly skilled Sr. Technical Support Engineer (Semiconductor) to join our team. As a key member of our support team, you will provide top-notch technical support for onsite installations, repairs, and maintenance of photolithography semiconductor equipment primarily in Hillsboro, Oregon.

You will receive comprehensive training in Austin, TX, Hillsboro, OR, or Japan for a period of 1-3 months. This position requires full-time presence at your assigned office(s)/worksite(s)/territory.

Please note that this is a customer-facing role, and you will be required to comply with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19.

Key Responsibilities
  • Perform routine maintenance and inspections on semiconductor system equipment, ensuring adherence to factory specifications and optimal performance.
  • Instruct customers on the operation and maintenance of system equipment, fostering a strong understanding of best practices and safety measures.
  • Act as the Company Liaison for customers regarding assigned projects, such as installations and major component replacements, building lasting relationships and promoting positive customer experiences.
  • Independently and collaboratively perform complex equipment repairs, maintenance, and replacements.
  • Deliver technical support and guidance to customers, addressing operational inquiries, troubleshooting equipment malfunctions, and resolving technical issues to minimize downtime and enhance customer satisfaction.
  • Maintain accurate records of all service activities and provide regular progress reports.
  • Conduct training sessions for customer personnel to ensure proficiency in equipment service and operation procedures.
  • Collaborate with fellow field technicians to diagnose and resolve equipment issues, promoting knowledge sharing and continuous improvement within the team.
Requirements
  • Bachelor's Degree in electrical or mechanical engineering or equivalent experience.
  • 5 years of experience in a related field.
  • Experience or knowledge in optical, lasers, software, robotics, precision mechanical skills, or chemicals is required.
  • Knowledge of Linux operating system is preferred.
  • Hands-on experience with electronic testing tools is required.
  • Hands-on mechanical skills is preferred.
  • Must be able to travel and work flexible schedules.
  • Must feel comfortable working in a cleanroom environment most of the day (wearing full cleanroom suit, facemask, gloves, safety glasses).
  • May require domestic travel (valid driver's license and acceptable driving record necessary).
  • Employee is required to demonstrate continued knowledge of Haz/Com regulations and requirements.
About the Client

Talent Masters is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets, and approximately $29 billion in global revenue.

We are dedicated to our Kyosei philosophy of social and environmental responsibility.

We believe in integrity, respect, empowerment, and making a difference in the communities we serve.

There is a strong sense of pride in what we do individually and together as a team.

Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.

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