Senior Technical Support Specialist
4 days ago
The Senior Technical Support Engineer plays a crucial role in providing advanced technical support to customers and internal teams in the Semiconductor industry. This position requires a strong understanding of semiconductor manufacturing processes and equipment, as well as excellent analytical and problem-solving skills.
Key Responsibilities:- Provide advanced technical support for semiconductor products and systems
- Diagnose and troubleshoot complex hardware and software issues
- Collaborate with cross-functional teams to resolve customer problems
- Lead root-cause analysis for critical technical issues
- Create and maintain technical documentation and knowledge base articles
- Conduct product performance analysis and provide feedback to R&D teams
- Participate in customer engagement activities, including onsite support when necessary
- Assist in product testing and validation activities
- Contribute to the development and delivery of technical training programs
- Identify opportunities for process and product improvement
- Stay updated with industry trends and best practices
- Ensure compliance with quality and regulatory standards
- Provide mentorship and training to junior support engineers
- Participate in on-call and after-hours support as needed
- Bachelor's degree in Electrical Engineering, Computer Science, or related field
- 5+ years of experience in technical support within the semiconductor industry
- Demonstrated expertise in semiconductor manufacturing processes and equipment
- Proficiency in troubleshooting complex hardware and software issues
- Strong understanding of semiconductor technologies and industry standards
- Excellent analytical and problem-solving skills
- Superior customer service and communication skills
- Ability to work effectively in a fast-paced and dynamic environment
- Experience with data analysis and reporting tools
- Certifications in relevant technical areas (e.g., ITIL, CompTIA A+)
- Proven ability to work independently and as part of a team
- Knowledge of quality management systems and continuous improvement methodologies
- Ability to travel occasionally for customer support and product testing
- Understanding of regulatory requirements and compliance
- Strong leadership and mentoring abilities
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