Senior Technical Support Specialist

4 days ago


Hillsboro, United States Genesis Aspire Partners Full time
Job Title: Senior Technical Support EngineerJob Summary:

The Senior Technical Support Engineer plays a crucial role in providing advanced technical support to customers and internal teams in the Semiconductor industry. This position requires a strong understanding of semiconductor manufacturing processes and equipment, as well as excellent analytical and problem-solving skills.

Key Responsibilities:
  • Provide advanced technical support for semiconductor products and systems
  • Diagnose and troubleshoot complex hardware and software issues
  • Collaborate with cross-functional teams to resolve customer problems
  • Lead root-cause analysis for critical technical issues
  • Create and maintain technical documentation and knowledge base articles
  • Conduct product performance analysis and provide feedback to R&D teams
  • Participate in customer engagement activities, including onsite support when necessary
  • Assist in product testing and validation activities
  • Contribute to the development and delivery of technical training programs
  • Identify opportunities for process and product improvement
  • Stay updated with industry trends and best practices
  • Ensure compliance with quality and regulatory standards
  • Provide mentorship and training to junior support engineers
  • Participate in on-call and after-hours support as needed
Required Qualifications:
  • Bachelor's degree in Electrical Engineering, Computer Science, or related field
  • 5+ years of experience in technical support within the semiconductor industry
  • Demonstrated expertise in semiconductor manufacturing processes and equipment
  • Proficiency in troubleshooting complex hardware and software issues
  • Strong understanding of semiconductor technologies and industry standards
  • Excellent analytical and problem-solving skills
  • Superior customer service and communication skills
  • Ability to work effectively in a fast-paced and dynamic environment
  • Experience with data analysis and reporting tools
  • Certifications in relevant technical areas (e.g., ITIL, CompTIA A+)
  • Proven ability to work independently and as part of a team
  • Knowledge of quality management systems and continuous improvement methodologies
  • Ability to travel occasionally for customer support and product testing
  • Understanding of regulatory requirements and compliance
  • Strong leadership and mentoring abilities


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