Technical Support Specialist

4 weeks ago

Hillsboro, United States Efficus, Inc. Full time
Job Title:
Sr Technical Support Engineer

Location :
Hillsboro, OR

Duration :
Full-time permanent

Overview:

We are seeking a skilled Technical Support Specialist to provide customer support for onsite installations, repairs, and maintenance of photolithography semiconductor equipment primarily in Hillsboro, Oregon. The ideal candidate will have a strong background in electrical or mechanical engineering and excellent troubleshooting skills.


This position requires full-time presence at your assigned office(s)/worksite(s)/territory.

Responsibilities:
Check and maintain equipment within factory standard specifications of system equipment.
Instruct customers in the operation and maintenance of the system equipment.
Serve as company liaison with customer on matters for assigned projects (i.e. installations and major component replacements).
Perform complex repair maintenance or unit replacement according to factory procedures independently and with others.

Provide technical support to customers and respond to questions regarding operation procedures, equipment malfunctions, and other technical issues to minimize equipment down time and ensure positive customer relations.

Identify and report equipment error and status updates related to equipment performance issues to aid in troubleshooting or maintenance.
Maintain accurate documentation of activity and provide periodic reports.
Conduct training for customer personnel ensuring proficiency of service and operations.
Work with other technicians in the field to troubleshoot and service equipment.

Qualifications:

Please note:
This is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19

Requires a Bachelor's Degree in electrical or mechanical engineering or equivalent experience (i.e. technical training, military training or technical school) plus 5 years of related experience
Experience or knowledge in optical, lasers, software, robotics, precision mechanical skills or chemicals is required
Knowledge of Linux operating system is preferred for operating and troubleshooting the system
Hands on mechanical skills required
Hands on experience with electronic testing tools required
Able to work on equipment alone and work with other engineers as a team player under challenging situations
Additional experience or knowledge in optical, lasers, software, robotics, precision mechanical skill or chemical are a plus
Excellent trouble shooting skills, verbal and written communication skills
Customer support experience is a plus
Must be able to travel and work flexible schedules
Must feel comfortable working in a cleanroom environment most of the day (wearing full clean room suit, facemask, gloves, safety glasses)
May require domestic travel (valid driver's license and acceptable driving record necessary). Additionally, because this position requires driving for company business as an essential function of the job, must remain in compliance with company safety guidelines and policies

Position requires continuous physical effort; intermittent and long-term work cycles; standing, walking, sitting, repetitive motion, and lifting up to 25 pounds unassisted.

Lifting more than 25 lbs requires additional help. Employee may be required to work at a computer terminal for long periods of time. Employee will be able to hear and understand speech at normal levels and on the telephone. Position requires effective communication skills, verbal and written form. Mental alertness is a must. Employee is required to demonstrate continued knowledge of Haz/Com regulations and requirements. Must be able to work in a cleanroom environment, this includes wearing protective clothing.

Employee may be exposed to atmospheric conditions, such as:
dust, fumes, noise and varying temperatures (to within OSHA standards).
Domestic and International travel may be required.

Must have:
Experience or knowledge in optical, lasers, software, robotics, precision mechanical skills or chemicals is required
Knowledge of Linux operating system is preferred for operating and troubleshooting the system
Requires a Bachelor's Degree in electrical or mechanical engineering or equivalent experience (i.e. technical training, military training or technical school) plus 5 years of related experience
Hands on mechanical skills required
Hands on experience with electronic testing tools required
Able to work on equipment alone and work with other engineers as a team player under challenging situations
Additional experience or knowledge in optical, lasers, software, robotics, precision mechanical skill or chemical are plus
Excellent trouble shooting skills, verbal and written communication skills
Customer support experience is a plus

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