Guest Services Coordinator

2 weeks ago

Valencia, California, United States DIMENSION HOSPITALITY Full time
Job Overview

Reports To: Front Office Manager / AGM / Guest Services Manager

Supervises: Guest Services Representatives

Objective: To deliver exceptional service in a courteous, professional, and efficient manner, primarily focusing on the check-in and check-out processes to enhance the overall guest experience.

Key Responsibilities:

  1. Welcome, register, and allocate rooms to guests. Provide room keys and escort instructions to the Bell staff or directly to guests as necessary, ensuring privacy by not disclosing room numbers.
  2. Respond to inquiries regarding hotel amenities, guest registration, and local shopping, dining, entertainment, and travel directions.
  3. Maintain accurate records of room availability and guest accounts. May assist in making, confirming, and canceling reservations for guests.
  4. Calculate bills, collect payments, and provide change to guests. May manually or electronically post charges for accommodations, dining, beverages, or phone services.
  5. Date-stamp, organize, and distribute incoming mail and messages. Utilize communication equipment such as telephones, fax machines, and switchboards to transmit and receive messages.
  6. Understand and uphold the hotel’s credit policies. Manage all cash transactions and make deposits in accordance with hotel and corporate guidelines.
  7. Proactively greet guests in a friendly and welcoming manner.
  8. Assume responsibility for supervising assigned staff in the absence of the Department Manager, delegate tasks, and ensure proper execution of duties.
  9. May assist guests with restaurant, transportation, or entertainment reservations; may secure guests' valuables in the hotel safe or safe-deposit box; may arrange complimentary gifts for special occasions.
  10. Perform additional duties as required.

Required Skills:

  1. Articulate clearly and listen attentively.
  2. Utilize personal judgment and specialized knowledge to provide information effectively.
  3. Engage with a diverse range of individuals with ease.
  4. Adapt quickly and seamlessly between various tasks such as typing, interviewing, directory searches, and telephone communication.
  5. Demonstrate precision in using hands and fingers while operating a switchboard or computer keyboard.

Qualifications:

Education:

  • High School Diploma or equivalent.

Experience:

  • At least 1 year of experience in guest services, general office, accounts receivable, or customer service; or an equivalent combination of experience.

  • Guest Services Representative

    7 days ago

    Valencia, California, United States Six Flags Magic Mountain Full time

    Job Summary:We are seeking a friendly and outgoing individual to join our team as a Park Entrance Ambassador at Six Flags Magic Mountain. As a key member of our guest services team, you will be responsible for providing exceptional customer service to our guests as they enter the park.Key Responsibilities:Greet guests in a warm and welcoming manner, setting...

  • Food Service Team Member

    1 week ago

    Valencia, California, United States Six Flags Magic Mountain Full time

    Job Summary: We are seeking a highly motivated and enthusiastic Food Service Team Member to join our team at Six Flags Magic Mountain. As a key member of our food service team, you will be responsible for providing exceptional guest service and ensuring a memorable dining experience for our visitors.Key Responsibilities:Greeting Guests: Welcome and greet...

  • Guest Experience Specialist

    7 days ago

    Valencia, California, United States Six Flags Full time

    Job Summary: We are seeking a highly skilled and customer-focused individual to join our Guest Relations team at Six Flags. As a Guest Relations Team Member, you will be responsible for providing exceptional service to our guests, ensuring their needs are met and exceeded.Key Responsibilities:Assist guests with comments and complaints in a professional and...

  • Construction Project Coordinator

    2 weeks ago

    Valencia, California, United States AAA Facility Services Full time

    Construction Project Coordinator RoleOverview of the Construction Project Coordinator RolePosition Title: Construction Project CoordinatorDepartment: Project ManagementEmployment Status: Full-TimeWork Schedule: Monday to FridayRequired Experience: Minimum of 4 YearsSalary Range: $65,000 - $85,000Signing Bonus: $2,000.00Benefits Package: Includes Company...

  • Customer Service Representative

    7 days ago

    Valencia, California, United States Six Flags Full time

    Job Summary: We are seeking a highly skilled and customer-focused Guest Relations Team Member to join our team at Six Flags. As a key member of our Guest Services team, you will be responsible for ensuring that our guests have an exceptional experience at our theme park.Key Responsibilities:Assist guests with comments and complaints in a professional and...

  • Customer Service Representative

    4 days ago

    Valencia, California, United States CHUCK E CHEESE Full time

    Job SummaryWe are seeking a highly motivated and enthusiastic Customer Service Representative to join our team at Chuck E. Cheese's. As a frontline team member, you will be the face of our brand, providing exceptional service to our guests and ensuring a fun and memorable experience for families.Key ResponsibilitiesProvide top-notch customer service to...

  • Restaurant Team Member

    1 week ago

    Valencia, California, United States Six Flags Magic Mountain Full time

    Job Summary: We are seeking a highly motivated and enthusiastic Food Service Team Member to join our team at Six Flags Magic Mountain. As a key member of our food service team, you will be responsible for providing exceptional guest service and ensuring a memorable dining experience for our visitors.Key Responsibilities:Greeting Guests: Welcome and greet...

  • Ride Attendant

    1 week ago

    Valencia, California, United States Six Flags Magic Mountain Full time

    Job Summary:Six Flags Magic Mountain is seeking a Ride Attendant to join our team. As a Ride Attendant, you will be responsible for ensuring the safety and satisfaction of our guests while they enjoy our thrilling rides.Key Responsibilities:Greeting and Assisting Guests: Greet guests as they enter the ride, provide clear instructions and assistance as...

  • Customer Service Representative

    5 days ago

    Valencia, California, United States HB Leisure Full time

    About HB LeisureHB Leisure is a leading attraction partner for skill games and amusements, operating in over 100 theme parks across 25 countries.Job SummaryWe are seeking a highly motivated and enthusiastic Customer Service Assistant (Games Host) to join our team. As a Games Host, you will be responsible for running our skill games while delivering...

  • Administrative Coordinator

    5 days ago

    Valencia, California, United States Shield HealthCare Full time

    Job SummaryShield HealthCare is seeking a highly skilled and organized Administrative Assistant to provide administrative and clerical support to the Senior Management team at our Valencia, CA corporate office.Key ResponsibilitiesAdministrative Support: Provide administrative assistance to the Senior Management team, including composing and typing routine...

  • RN Office Coordinator

    5 days ago

    Valencia, California, United States PAC VENTURES Full time

    PAC VENTURES Registered Nurse Office Coordinator Job DescriptionJob Summary:The Registered Nurse Office Coordinator at PAC VENTURES is responsible for providing administrative support and coordinating patient care services under the direction of the clinical management team. This position requires strong organizational skills, attention to detail, and the...

  • Administrative Coordinator

    5 days ago

    Valencia, California, United States Smile City Dental Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Administrative Coordinator to join our team at Smile City Dental. The successful candidate will provide exceptional administrative support to our dental team, ensuring seamless day-to-day operations.Key ResponsibilitiesFront Desk OperationsManage incoming and outgoing calls, emails, and...

  • Linen Services Specialist

    2 weeks ago

    Valencia, California, United States Excel Hotel Group Full time

    Linen Services Specialist Job OverviewThe Linen Services Specialist is responsible for the meticulous cleaning, drying, folding, and organizing of linens, ensuring compliance with the highest standards of the hospitality industry.Key Responsibilities:Engage with guests and team members in a courteous and professional manner.Maintain adherence to safety...

  • Medical Office Coordinator

    7 days ago

    Valencia, California, United States ICONMA Full time

    **Job Summary**We are seeking a highly skilled and experienced Medical Office Coordinator to join our team at ICONMA. As a Medical Office Coordinator, you will be responsible for providing exceptional customer service to patients, families, and healthcare professionals.**Key Responsibilities:**Greets and receives patients, families, and healthcare...

  • Customer Service Representative

    1 week ago

    Valencia, California, United States Six Flags Magic Mountain Full time

    Job Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Retail Team Member at Six Flags Magic Mountain. As a key member of our sales team, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized store environment.Key...

  • Aerospace Supply Chain Coordinator

    5 days ago

    Valencia, California, United States Forrest Machining Inc. Full time

    About the RoleWe are seeking a highly skilled and experienced Aerospace Supply Chain Coordinator to join our team at Forrest Machining Inc. as an OSP/OSM Coordinator. In this critical role, you will be responsible for managing and overseeing the relationships with our external process vendors, ensuring that all outsourced activities align with our high...

  • Aerospace Supply Chain Coordinator

    4 days ago

    Valencia, California, United States Forrest Machining Inc. Full time

    Job DescriptionWe are seeking a dedicated Aerospace Supply Chain Coordinator to join our dynamic team at Forrest Machining Inc. In this role, you will be instrumental in managing and overseeing the relationships with our external process vendors, ensuring that all outsourced activities align with our high standards for quality, efficiency, and...

  • Aerospace Supply Chain Coordinator

    6 days ago

    Valencia, California, United States Forrest Machining Inc. Full time

    About the RoleWe are seeking a highly skilled and experienced Vendor Management Specialist to join our dynamic aerospace team at Forrest Machining Inc. As the OSP/OSM Coordinator, you will play a critical role in managing and overseeing the relationships with our external process vendors, ensuring that all outsourced activities align with our high standards...

  • Aerospace Supply Chain Coordinator

    6 days ago

    Valencia, California, United States Forrest Machining Inc. Full time

    About the RoleWe are seeking a highly skilled and experienced Aerospace Supply Chain Coordinator to join our dynamic team at Forrest Machining Inc. In this critical role, you will be responsible for managing and overseeing the relationships with our external process vendors, ensuring that all outsourced activities align with our high standards for quality,...

  • Family Engagement Coordinator

    2 weeks ago

    Valencia, California, United States LIFELONG LEARNING ADMINISTRATION CO Full time

    Job OverviewPosition TypeRegular Full-TimeSalary Range$66,000 - $87,344.00Work ScheduleDay ShiftJob CategoryClassifiedAbout UsLifelong Learning Administration CoWe are dedicated to the belief that "Every Student Matters" and are committed to fostering an environment that supports student growth and development. If you are passionate about making a difference...