Healthcare Customer Service Representative
3 weeks ago
We are seeking a highly skilled and detail-oriented Healthcare Customer Service Specialist to join our team at GetixHealth. As a key member of our revenue cycle management team, you will be responsible for ensuring accurate and timely billing and payment of healthcare accounts assigned from our clients.
Key Responsibilities- Medical Collections: Ensure accurate and timely billing and payment of healthcare accounts assigned from our clients.
- Respond to telephone inquiries (inbound/outbound) utilizing standard procedures and scripts.
- Gather information, perform research, and resolve customer inquiries in a timely and professional manner.
- Communicate appropriate options for resolution and inform customers/patients about services available and assess their needs.
- Schedule work to ensure accurate phone coverage, prioritize calls, and escalate as required.
- Assist in planning and implementing department goals and make recommendations to management to improve efficiency and effectiveness.
- High school diploma or GED required; additional education preferred.
- Two to five years industry experience in medical revenue cycle management required.
- Medical Collections experience and understanding of health insurance providers, Workers' Compensation, Medicare, Medicaid, and liability claims processes and contracts.
- Proven understanding of the medical revenue cycle and excellent verbal, written, and interpersonal communication skills.
- Demonstrated knowledge of HIPAA rules and regulations and attention to detail.
- Good attendance record and proven ability to work collaboratively in a team environment.
- Demonstrated ability to perform work in alignment with company mission and values.
- Proven PC proficiency in MS Office Suite Applications.
GetixHealth is an Equal Opportunity and E-Verify Employer. We are committed to providing a work environment that is inclusive, respectful, and supportive of all employees. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
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