Customer Service Representative

2 days ago

Waterloo, Iowa, United States POS Professional Office Services, Inc. Full time
Customer Service/Technical Support

POS Professional Office Services, Inc. is a national healthcare communications company seeking a skilled Customer Service/Technical Support professional to join our team in Waterloo, Iowa.

About the Role

We are looking for a highly motivated and detail-oriented individual to assist and lead the creation and updating of documentation, checklists, and procedures. The ideal candidate will have excellent communication skills, a customer-first culture mindset, and the ability to execute day-to-day activities and processes by mapping and scripting activities supporting new and existing customers.

Key Responsibilities
  • Assist in the creation and updating of documentation, checklists, and procedures.
  • Provide excellent quality of work with a customer-first culture mindset.
  • Execute day-to-day activities and processes by mapping and scripting activities supporting new and existing customers.
  • Maintain industry knowledge through self-study of new technology and techniques updates.
  • Collaborate with all stakeholders in all aspects of development, delivery of updates, and new products.
  • Perform product demonstrations for customers, staff, and other stakeholders.
  • Schedule training sessions and attend meetings as required.
  • Maintain a working knowledge of the overall EPS infrastructure to prevent, as well as assist in troubleshooting and recovery when system anomalies or downtime are encountered.
  • Confirm customer feedback is captured for future enhancements or for follow-up as needed.
  • Identify new application opportunities and relay this information to relevant stakeholders.
  • Provide product recommendations and suggestions to increase revenue.
Requirements
  • BA Degree or 3-5 years of experience preferred.
  • Strong business acumen that includes strong detailed written and verbal communication.
  • Ability to present information effectively utilizing multiple types of media.
  • Ability to adapt to change and shift gears as the need dictates.
  • Must be able to multitask and prioritize days' work.
  • Desire to grow and develop themselves as well as their team.
  • Experience with MS Office Suite (Excel, Word).
  • Strategic problem-solving skills.
  • Ability to collaborate cross-functionally.
What We Offer

POS Professional Office Services, Inc. offers a competitive wage, a full benefit package including medical insurance, dental insurance, vision insurance, 401(k) with company contribution, flex spending account, PTO, paid holidays, employer-sponsored life insurance and short-term & long-term disability insurance, and a wellness program.

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