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Customer Service Representative
2 months ago
Vallen Distribution, Inc. is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers by purchasing products, goods, and materials that meet our exceptional standards of price, quality, timing, and reliability of supply.
Key Responsibilities:- Perform procurement activities to ensure customer demand is met and in alignment with our purchasing strategies.
- Research and assess vendors and/or specific items of request to ensure they comply with specifications and meet customer quality, pricing, and delivery standards.
- Monitor the quality and timeliness of products and materials supplied; may coordinate the return of damaged goods and/or replacement items.
- Follow-up on the status of purchase orders with vendors to ensure timely delivery; and communicate status of orders with customers.
- Communicate with vendors to resolve problems with timeliness and product quality.
- Maintain and cultivate relationships with one or more suppliers, vendors, and assigned customers.
- Research and resolve account payables nonconformance with suppliers.
- Identify opportunities for and document customer cost savings.
- High school diploma or equivalent. 1+ years of experience in the field of Procurement preferred.
- Excellent customer service.
- Computer skills and aptitude to learn the various Enterprise Resource Planning (ERP) and Inventory Management applications.
- Self-starter with the ability to work independently.
- Strong attention to detail and accuracy.
- Demonstrated strong attention to detail, organizational and execution skills.
- Proficiency with MS-Office products.
- Strong verbal and written communication skills.
- Long periods of time working on a computer and performing repetitive key-boarding activities.
- Work may be in a manufacturing environment and could have exposure to dirt, smoke, heat, cold, etc.
- Safety protection may be required while in the customer's facility (hand, foot, and eye or other as dictated by the customer's safety protocols).
- Overtime hours may be required with little advanced notice.
Vallen Distribution, Inc. is an equal opportunity employer and welcomes applications from diverse candidates. We offer a competitive compensation package, including medical, dental, vision, paid time off, and 401K with discretionary company match. If you are a motivated and detail-oriented individual with excellent customer service skills, we encourage you to apply for this exciting opportunity.
