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Credit Account Specialist

2 months ago

Knoxville Tennessee, United States Pilot Company (SSC) Full time

Job Overview
The primary objective of this position is to oversee customer accounts and manage payments effectively, ensuring the collection of overdue accounts receivable while minimizing the company's credit risk. Additionally, this role involves providing necessary customer support.


Key Responsibilities:
  1. Conduct collections for overdue invoices related to fuel accounts; accurately document customer interactions and issues using collections software and SalesForce.
  2. Review and monitor daily receipts across various payment methods, manage draft returns, and collect payments promptly while adjusting account statuses to mitigate credit risk.
  3. Build and sustain customer relationships by ensuring quick responses to inquiries regarding invoices, transaction details, and troubleshooting declined transactions.
  4. Collaborate with assigned sales representatives to adopt a partnership approach in collecting outstanding balances and enhancing customer relationships through credit solutions, including payment extensions and approved credit limit increases.
  5. Analyze customer behavior and proactively implement measures to limit exposure by adjusting credit terms and limits, requiring security deposits or legal guarantees, and identifying related entities with multiple accounts.
  6. Coordinate with store reconcilers and third-party billing services to investigate manual re-bills and effectively communicate findings to sales and customer service teams.
  7. Support the cash applications team in processing customer payments and reconciliation efforts as necessary.
  8. Identify operational inefficiencies and propose automation solutions to enhance efficiency.