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Claims Intake Specialist

1 month ago

Reston, Virginia, United States ECBM Insurance Brokers and Consultants Full time
About ECBM Insurance Brokers and Consultants

ECBM Insurance Brokers and Consultants is a family-owned and operated insurance broker and consulting firm based in Media, PA. We specialize in high-risk industries that require dedicated, client-based broker services in the areas of Commercial Insurance, Workers' Compensation, Employee Benefits, Cyber Liability, Professional Liability, Farm & Agriculture, and Personal Insurance.

Our mission is to put people - our clients and employees - first. As a privately-owned company, our motto has always been: No Shareholders, Just Transparency.

About the Role

We are seeking a highly organized and detail-oriented Claims Intake Specialist to join our team. This person will report to the Vice President of Claims Services and contribute to the profit and growth of ECBM by monitoring, managing, and reporting all first notices of loss received in the Claims Department.

The ideal candidate will have excellent communication skills, both verbal and written, and be able to work as a team member to perform based on established standards and expectations. They will be responsible for obtaining, reviewing, and evaluating all first notice of loss information from ECBM clients for all insurance lines of business.

Responsibilities
  • Maintain and manage the Report Claims mailbox
  • Receive and review initial claim reports from ECBM clients via phone, email, or dedicated reporting mailbox
  • Collaborate with Claims Team staff to evaluate claims, proper reporting, and internal staff claim assignment
  • Report claims to insurance carrier(s) within 24 hours of receipt of claim by ECBM Claims Department
  • Enter and document all First Notice of Loss information in AMS Claims Management System and Paperwise Document Filing System
  • Establish standardized diary/suspense tasks as determined by claims line of business
  • Acknowledge Claim receipt to ECBM client
  • Follow for Carrier Adjuster assignment and provide claim information to ECBM client contact
  • Communicate with internal Claims Team members relative to new claim assignments and carrier claims assignment
Skills & Abilities
  • Ability to provide excellent customer service to both external and internal clients
  • Ability to work as a team member and perform based on established standards and expectations
  • Detail-oriented
  • Excellent written and oral communication skills
  • Excellent organizational skills
Benefits
  • Competitive Pay
  • Health and Welfare Programs Including Medical, Dental, and Vision Insurance
  • Retirement and Income Protection Programs, including a 401k plan
  • Work/Life Balance Including PTO, Holidays, and Remote work opportunities
  • Career Advancement Opportunities