Customer Experience Lead

1 week ago


Palm Desert, California, United States Victoria's Secret Full time
Customer Experience Lead Job Summary

A Victoria's Secret Customer Experience Lead is a values-based leader who drives exceptional customer and associate experiences to grow top-line sales. This role reports to either the Store Manager or the Customer Experience Manager and is responsible for leading and directing associates on the sales floor, coaching associates in the moment, and supporting operational excellence through visual standards, payroll management, and merchandise availability.

Key Responsibilities:

• Leading and demonstrating company values within the store
• Delivering exceptional customer experiences through coaching, zoning, team selling, and personally selling
• Conducting associate observations and coaching
• Managing labor hours to drive top-line sales and profit
• Maintaining visual merchandising standards and collaborating with Sales Leadership Teams
• Demonstrating and leading company policy and procedures

Requirements:

• Passion for Victoria's Secret Brand
• Excellent merchandising skills
• Experience reviewing business reports and taking action to achieve results
• Self-awareness and interest in seeking feedback to improve
• Ability to work nights, weekends, and a flexible schedule
• Ability to stand for long periods and frequently bend, kneel, and lift
• Ability to use technology (headsets, mobile devices, computers)

Preferred Qualifications:

• 1 year of retail experience
• Experience directing other individuals in the performance of their job duties

  • Palm Desert, California, United States Bob's Discount Furniture Full time

    Customer Service ExcellenceAs a Guest Experience Sales Specialist at Bob's Discount Furniture, you will be responsible for delivering world-class customer service and creating an unforgettable shopping experience for our customers.Key Responsibilities:Greet and engage customers to understand their home furnishing needs and preferences.Provide...

  • Customer Service Lead

    4 weeks ago


    Palm Desert, California, United States Circle K Full time

    Lead Customer Service RepresentativeCircle K is seeking a highly skilled and experienced Lead Customer Service Representative to join our team. As a key member of our store team, you will be responsible for providing exceptional customer service, resolving customer issues, and leading by example.Key Responsibilities:Provide prompt and courteous customer...

  • Customer Service Lead

    3 weeks ago


    Palm Desert, California, United States Circle K Full time

    Lead Customer Service RepresentativeCircle K is seeking a highly skilled and customer-focused Lead Customer Service Representative to join our team. As a key member of our store team, you will be responsible for providing exceptional customer service, resolving customer issues, and leading by example.Key Responsibilities:Provide prompt and courteous customer...

  • Customer Service Lead

    1 month ago


    Palm Desert, California, United States Circle K Full time

    Lead Customer Service RepresentativeAt Circle K, we're looking for a skilled and experienced Lead Customer Service Representative to join our team. As a key member of our customer service team, you'll be responsible for providing exceptional customer service, resolving customer issues, and leading by example.Key Responsibilities:Provide prompt and courteous...


  • Palm Desert, California, United States Bob's Discount Furniture Full time

    Job SummaryAs a Guest Experience Sales Specialist at Bob's Discount Furniture, you will be responsible for providing exceptional customer service and creating an unforgettable shopping experience for our clients.Your Key Responsibilities:Greet and engage customers to understand their home furnishing needs and preferences.Offer personalized product...


  • Palm Desert, California, United States Circle K Full time

    Lead Customer Service RepresentativeAt Circle K, we're looking for a skilled and experienced Lead Customer Service Representative to join our team. As a key member of our store operations, you'll be responsible for providing exceptional customer service, resolving customer issues, and leading a team of Customer Service Representatives.Key...

  • Customer Service Lead

    1 month ago


    Palm Desert, California, United States Burlington Full time

    Burlington Job DescriptionAs a Customer Service Lead at Burlington, you will be responsible for:Key ResponsibilitiesDirecting cashier coverage and customer flow at the front of lines to ensure efficient serviceAssisting the management team in communicating promotions and company updatesMonitoring and validating returns, exchanges, check authorizations,...


  • Palm Desert, California, United States Victoria's Secret Full time

    Customer Experience Lead at Victoria's SecretAs a Customer Experience Lead at Victoria's Secret, you will be responsible for driving top-line sales by selling, leading the sales floor, and coaching associates in the moment. You will also manage labor hours within the store to drive top-line sales and profit, and own the overall appearance and presentation of...

  • Product Specialist

    2 weeks ago


    Palm Desert, California, United States Skechers U.S.A. Full time

    About the RoleThe Skechers Product Specialist is a key member of our retail team, responsible for delivering an exceptional customer experience. As a product expert, you will serve as a brand ambassador, guiding customers to the right product selection and ensuring a premier shopping experience.Main ResponsibilitiesDrive sales through excellent customer...

  • Sales Associate

    7 days ago


    Palm Desert, California, United States Chico's Full time

    Job Summary: We are seeking a highly motivated and customer-focused Sales Associate to join our team at Chico's FAS. As a Sales Associate, you will be responsible for providing exceptional customer service, promoting a customer and product-focused sales culture, and maintaining a great store environment.Key Responsibilities:Drive sales growth by utilizing...

  • Sales Associate

    2 weeks ago


    Palm Desert, California, United States Chico's FAS Full time

    Job Summary: We are seeking a highly motivated and customer-focused Sales Associate to join our team at Chico's FAS. As a Sales Associate, you will be responsible for providing exceptional customer service, driving sales, and maintaining a visually appealing store environment.Key Responsibilities:Customer Service: Model and promote the Most Amazing Personal...

  • Sales Associate

    1 week ago


    Palm Desert, California, United States Comoto Full time

    Job DescriptionAs a Sales Associate at Comoto Holdings, you will be responsible for delivering exceptional customer experiences and providing in-depth product knowledge to our customers. You will be expected to maintain a strong sense of product knowledge and stay up-to-date with our brand and product information.Key Responsibilities:Provide outstanding...


  • Palm Desert, California, United States Marriott International Full time

    POSITION SUMMARYWe're seeking a skilled Guest Experience Expert to deliver exceptional service to our guests. As a key member of our team, you'll be empowered to take the initiative and provide a wide range of services that guide guests through their entire stay.Our ideal candidate will be able to process operational needs, address guest requests, complete...


  • Palm Desert, California, United States Vuori, Inc. Full time

    Job SummaryThe Retail Sales Associate at Vuori, Inc. is a key role in delivering exceptional customer experiences while communicating the brand's values through product knowledge and a positive attitude. This position requires forging lasting relationships with customers, working collaboratively with the sales team, and ensuring each customer receives the...


  • Palm Desert, California, United States Vuori, Inc. Full time

    Job OverviewThe Retail Sales Associate at Vuori, Inc. plays a vital role in forging connections with customers while communicating the brand's values through insightful product knowledge and a happy, optimistic outlook. This position requires a strong ability to develop relationships with customers and colleagues, as well as a high level of ownership,...


  • Palm Desert, California, United States Anthropologie Full time

    Role SummaryA Sales Associate at Anthropologie contributes to driving sales through providing a genuine and unique experience to each customer. This role is perfect for individuals who are passionate about delivering exceptional customer service and working in a fast-paced retail environment.Key ResponsibilitiesCustomer ExperienceEngage with customers in a...


  • Palm Desert, California, United States Vuori, Inc. Full time

    Job Title: Retail Sales AssociateJob Summary:As a Retail Sales Associate at Vuori, Inc., you will be responsible for providing exceptional customer service and creating a memorable shopping experience for our customers. You will work closely with the sales team to ensure that each customer receives the best possible service and that our store is always...


  • Palm Desert, California, United States Vuori, Inc Full time

    Job DescriptionVuori, Inc is redefining athletic apparel with a focus on comfort and style. As a Retail Sales Associate, you will be the face of our brand, providing exceptional customer service and product knowledge.Key ResponsibilitiesForge lasting relationships with customers through insightful product knowledge and a positive attitude.Work...

  • Retail Floor Lead

    4 weeks ago


    Palm Desert, California, United States Vuori, Inc. Full time

    Job Title: Retail Floor LeadVuori, Inc. is seeking a highly motivated and experienced Retail Floor Lead to join our team. As a key member of our store leadership team, you will be responsible for leading the retail sales team by example, forging connections with customers, and communicating Vuori's brand values through insightful product knowledge and a...


  • Palm Desert, California, United States Vuori, Inc. Full time

    Vuori Retail Store Floor Lead Job DescriptionVuori is a dynamic athletic apparel brand that combines fitness, creative expression, and everyday life. Our fast-paced retail environment is reflected in the clothes we make.The Retail Store Floor Lead plays a crucial role in leading the retail sales team by example, forging connections with customers, and...