Customer Experience Lead
1 week ago
A Victoria's Secret Customer Experience Lead is a values-based leader who drives exceptional customer and associate experiences to grow top-line sales. This role reports to either the Store Manager or the Customer Experience Manager and is responsible for leading and directing associates on the sales floor, coaching associates in the moment, and supporting operational excellence through visual standards, payroll management, and merchandise availability.
Key Responsibilities:
• Leading and demonstrating company values within the store
• Delivering exceptional customer experiences through coaching, zoning, team selling, and personally selling
• Conducting associate observations and coaching
• Managing labor hours to drive top-line sales and profit
• Maintaining visual merchandising standards and collaborating with Sales Leadership Teams
• Demonstrating and leading company policy and procedures
Requirements:
• Passion for Victoria's Secret Brand
• Excellent merchandising skills
• Experience reviewing business reports and taking action to achieve results
• Self-awareness and interest in seeking feedback to improve
• Ability to work nights, weekends, and a flexible schedule
• Ability to stand for long periods and frequently bend, kneel, and lift
• Ability to use technology (headsets, mobile devices, computers)
Preferred Qualifications:
• 1 year of retail experience
• Experience directing other individuals in the performance of their job duties
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