Customer Service Representative

4 weeks ago


Shingle Springs, California, United States Quality Inn & Suites Full time

We are seeking a highly skilled Customer Service Representative to join our team at Quality Inn & Suites. As a Front Desk Coordinator, you will be responsible for providing exceptional guest experiences, ensuring seamless check-in and check-out processes, and maintaining a high level of customer satisfaction. Your primary duties will include:

Key Responsibilities:
  • Register and assign rooms to guests in a timely and efficient manner
  • Confirm phone and online reservations, ensuring accuracy and attention to detail
  • Respond to guest needs, requests, and complaints in a professional and courteous manner
  • Collect payment from guests, maintaining a high level of security and confidentiality
  • Keep records of occupied rooms and guests, ensuring accurate and up-to-date information
  • Communicate pertinent guest information to designated departments, ensuring seamless coordination and follow-up
Requirements:
  • Previous experience in customer service, front desk service, or related fields
  • Ability to build rapport with guests, ensuring a positive and memorable experience
  • Strong organizational skills, with attention to detail and ability to multitask
  • Excellent written and verbal communication skills, with a focus on clarity and professionalism


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