Front Desk Representative
4 weeks ago
Job Summary
We are seeking a skilled Front Desk Representative to serve as the primary point of contact for our guests at Country Inn & Suites Fort Atkinson. As a key member of our front office team, you will be responsible for registering guests, managing reservations, and providing exceptional customer service.
Key Responsibilities
- Perform all check-in and check-out tasks efficiently and accurately
- Manage online and phone reservations, ensuring seamless guest experiences
- Inform customers about payment methods and verify their credit card data
- Register guests, collecting necessary information and assigning rooms
- Welcome guests upon arrival and provide information about our hotel, available rooms, rates, and amenities
- Respond to client complaints in a timely and professional manner
- Liaise with housekeeping staff to ensure rooms are clean, tidy, and fully furnished
- Confirm group reservations and arrange personalized services for VIP customers and event attendees
- Upsell additional facilities and services when appropriate
- Maintain updated records of bookings and payments
Requirements
- Work experience as a Hotel Front Desk Agent, Receptionist, or similar role
- Customer service attitude and excellent communication skills
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