Front Desk Representative
3 weeks ago
We are seeking a Front Desk Agent to become a part of our team. You will accommodate patrons, as well as identify areas of improvement to increase efficiency.
Responsibilities:
- Register and assign rooms to guests
- Confirm phone and online reservations
- Respond to guest needs, requests, and complaints
- Collect payment from departing guests
- Keep records of occupied rooms and guests
- Communicate pertinent guest information to designated departments
- Make Reservations, Check in a Guest, Collect payments, Check the Guest out
- Inspect Rooms
- Attend to Guest Complaints
- Work with Laundry and Housekeeping and Maintenance Departments as needed
Qualifications:
- Previous experience in customer service, front desk service, or other related fields
- Ability to build rapport with guests
- Strong organizational skills
- Excellent written and verbal communication skills
Best Western La Grande Hacienda is a leading hotel chain that values exceptional customer service. As a Front Desk Agent, you will be the first point of contact for our guests and play a crucial role in ensuring their stay is memorable and enjoyable.
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