Front Desk Representative

4 weeks ago


Fort Lauderdale, Florida, United States Courtyard Fort Lauderdale Full time

Job Summary

Courtyard Fort Lauderdale is seeking a skilled Front Desk Agent to provide exceptional customer service and ensure a seamless guest experience. As a key member of our front office team, you will be responsible for managing guest arrivals, departures, and room assignments, while maintaining a high level of accuracy and attention to detail.

Key Responsibilities

  • Respond to guest inquiries and provide information on hotel services, amenities, and local attractions.
  • Process guest check-ins and check-outs, ensuring accurate room assignments and billing.
  • Manage guest requests and concerns, escalating issues to management as needed.
  • Maintain a clean and organized front desk area, adhering to hotel standards.
  • Collaborate with other departments to ensure seamless guest experiences.

Requirements

  • High school diploma or equivalent required.
  • Previous customer service experience preferred.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and multitask effectively.
  • Knowledge of hotel operations and front desk procedures.

What We Offer

Courtyard Fort Lauderdale offers a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.



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