Facility Ambassador
5 days ago
Overview
At Midtown Athletic Club, we believe in putting the customer at the center of every decision we make. Our goal is to create an exceptional facility experience for our members and guests, and we need your help to make it happen.
The Position
We are looking for a talented and motivated Facility Ambassador to join our front desk team. As a Facility Ambassador, you will be responsible for creating a lasting first impression for our members and guests. You will demonstrate sound judgment, professionalism, and optimism, and assist members with program registration, payment processing, and scheduling services.
Your Responsibilities
- Greet everyone who enters the club with a warm welcome
- Seek to understand how you can help make someone's experience special
- Demonstrate sound judgment, professionalism, and optimism
- Assist members with program registration, payment processing, and scheduling services
- Handle check-ins, addressing questions and resolving issues appropriately
- Identify potential friction points for customer and help find solutions
- Participate in service recovery
- Maintain cleanliness of front desk areas to contribute to an exceptional facility experience
- Contact housekeeping and maintenance departments when a problem is reported
- Answer queries regarding club services and facilities
- Implement processes and procedures to ensure consistent delivery of service
- Complete transactions for paid services or goods
- Complete tasks or projects as assigned such as calling members with birthday greetings
Requirements and Qualifications
- Availability to work a flexible schedule (including evenings, weekends, and some holidays)
- Demonstrate strong customer service skills and enjoy serving others
- Working knowledge of customer services standards
- Work gracefully and quickly under pressure
- Great personality that naturally connect with a wide variety of people
- Keen memory and delightful sense of humor
- Quickly make calculations when handling money
- Work well in a collaborative team environment
- Highly organized and efficient
- Excellent communication skills
- Must work weekends and Holidays
Estimated Salary: $50,000 - $65,000 per year
MIDTOWN is an Equal Opportunity Employer.
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