Customer Experience Liaison
3 weeks ago
Compensation:
The estimated salary for this position is $45,000 - $55,000 per year, depending on experience and qualifications.
About the Role:
The Guest Services Ambassador is a key member of our front desk team, providing exceptional guest experiences and ensuring the smooth operation of our hotel's day-to-day activities.
Responsibilities:
- Guest Services:
- Welcome guests and provide assistance as needed.
- Manage guest relations, including resolving issues and addressing concerns.
- Monitor guest satisfaction and take proactive steps to address any issues.
- Operations:
- Coordinated front desk operations, including check-ins, move-outs, renewals, reservations, property tours, and sales events.
- Managed laundry duties, including sorting, washing, drying, and folding company linen and terry.
- Maintained the cleanliness and organization of the House and Commercial Laundry facilities.
- Sales & Revenue:
- Executed lead management processes and completed sales and marketing objectives as established by supervision.
- Maximized revenue through effective sales of ancillary offerings.
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