Customer Experience Liaison

3 weeks ago


Fort Collins, Colorado, United States Courtyard Ft Collins Full time

Compensation:

The estimated salary for this position is $45,000 - $55,000 per year, depending on experience and qualifications.

About the Role:

The Guest Services Ambassador is a key member of our front desk team, providing exceptional guest experiences and ensuring the smooth operation of our hotel's day-to-day activities.

Responsibilities:

  • Guest Services:
    • Welcome guests and provide assistance as needed.
    • Manage guest relations, including resolving issues and addressing concerns.
    • Monitor guest satisfaction and take proactive steps to address any issues.
  • Operations:
    • Coordinated front desk operations, including check-ins, move-outs, renewals, reservations, property tours, and sales events.
    • Managed laundry duties, including sorting, washing, drying, and folding company linen and terry.
    • Maintained the cleanliness and organization of the House and Commercial Laundry facilities.
  • Sales & Revenue:
    • Executed lead management processes and completed sales and marketing objectives as established by supervision.
    • Maximized revenue through effective sales of ancillary offerings.


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