Front Desk Associate
3 days ago
Job Summary:
The Guest Services Ambassador (GSA) plays a crucial role in ensuring an excellent guest experience at Sandpiper Property Management, LLC. As the main point of contact for guests, the GSA is responsible for conducting front desk operations with efficiency, accuracy, and thoroughness.
Essential Job Functions:
- Guest Relations:
- Provide an excellent guest experience by greeting guests warmly and offering assistance as needed.
- Conduct operational tasks in a timely and accurate manner to minimize guest inconvenience.
- Meet with guests regularly to solicit feedback and determine satisfaction with services and facilities.
- Take proactive steps to ensure maximum guest satisfaction.
- Respond effectively to situations that arise and manage guest conflicts.
- Operations:
- Inspect studios and public spaces daily to maintain brand standards.
- Respond promptly and according to procedure in emergency situations.
- Ensure adherence to all policies and procedures at all times.
- Coordinate front desk operations, including check-ins, move-outs, renewals, reservations, property tours, and sales events.
- Respond efficiently to guest service calls.
- Ensure building safety and document work activity according to policy.
- Sales & Revenue:
- Execute lead management processes and complete sales and marketing objectives as established by supervision.
- Review studio inventory daily to maximize revenue.
- Maintain effective sales of ancillary offerings to accommodate guests' needs.
- Follow revenue management guidelines as directed by supervision.
Additional Duties:
- Laundry duties: sorting, washing, drying, and folding company linen and terry, as well as general cleaning/maintenance of the House and Commercial Laundry facilities.
- Cross-train on non-management staff duties and perform them as needed or when requested by supervision.
- Other duties assigned by supervision.
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