Customer Service Ambassador
19 hours ago
The Retail Customer Service Associate at Sam's Club plays a pivotal role in enhancing the member experience. With a focus on delivering exceptional customer service, this position requires individuals to be approachable, friendly, and willing to go the extra mile.
About the Job
This is a fantastic opportunity for those who thrive in fast-paced environments and are passionate about providing top-notch service. As a Retail Customer Service Associate, you will be responsible for maintaining a positive attitude, smiling, greeting, and thanking members as they interact with the club.
Key Responsibilities Include:
* Maintaining a clean, neat, and member-ready area
* Providing exceptional customer service to members across the club as needed
* Answering questions, resolving issues, and promoting products and services
What You'll Do...
Maintains safety of facility according to company policies and procedures by conducting safety sweeps; following forklift spotting procedures; following procedures for handling and disposing of hazardous materials; following company steel standard guidelines; and correcting and reporting unsafe situations to facility management.
Provides member service by acknowledging the member and identifying members needs; assisting members with purchasing decisions; locating merchandise; resolving member issues and concerns; promoting the company's products and services; providing guidance and support to members regarding member self-service technology; processing member purchases; assisting members with payments according to company policies and procedures for different membership and payment types; assisting members with transactions utilizing registers or self-checkout area; zoning the area; and arranging and organizing merchandise.
Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices.
At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet.
Salary Information
The hourly wage range for this position is $17.00 to $24.00, with additional compensation in the form of premiums that may range from $0.35 per hour to $3.00 per hour in specific circumstances.
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