Customer Service Ambassador

3 weeks ago


Fort Mill, South Carolina, United States Sonic Automotive Full time
Job Overview

We are seeking a motivated and detail-oriented Customer Service Ambassador to join our team at Fort Mill Ford. In this role, you will be responsible for ensuring smooth and efficient traffic flow through the facility, providing exceptional customer service, and maintaining an orderly service parking area.

The ideal candidate will have excellent communication skills, a friendly and professional demeanor, and the ability to work in a fast-paced environment.

Responsibilities include:

  • Greeting customers entering the service area with a warm and welcoming attitude
  • Determining if customers have an appointment and recording their information
  • Controlling service traffic flow and assisting with loaner vehicles as needed
  • Parking vehicles after they have been written up
  • Driving safely and reporting any lot damage immediately
  • Retrieving customer vehicles at cashier for pick-up and thanking customers for their business
  • Installing disposable seat covers, steering wheel covers, floor mats, and I.D. tags in all vehicles taken in for service
  • Delivering keys and repair order hard copies to the appropriate Service Advisor
  • Maintaining a clean and safe service drive area

A competitive salary of $40,000 - $55,000 per year is offered based on experience, plus benefits and opportunities for advancement.

About Us

At Sonic Automotive, we are committed to providing our customers with an exceptional ownership experience. Our team of dedicated professionals works together to ensure that every customer feels valued and supported throughout their ownership journey.


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