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Hotel Operations Manager

2 months ago

Austin, Texas, United States Peachtree Hospitality Management Full time

Job Summary:

The Front Office Supervisor plays a crucial role in ensuring the smooth operation of our hotel's front desk services. As a key member of the Peachtree Hospitality Management team, this individual will be responsible for supervising and guiding the guest services team to deliver exceptional customer experiences.

Key Responsibilities:

  • Supervise Daily Shift Processes: Ensure that all team members adhere to our hotel's standards and operating procedures, maintaining a high level of efficiency and productivity.
  • Train and Direct Team Members: Provide coaching, counseling, and training to front desk team members to ensure they have the necessary skills and knowledge to excel in their roles.
  • Resolve Customer Issues: Respond promptly and professionally to customer complaints, resolving issues in a timely and efficient manner to maintain a high level of customer satisfaction.
  • Build Relationships: Foster strong relationships with other departments, including housekeeping, reservations, and maintenance, to ensure seamless communication and collaboration.
  • Cash Handling and Bank Management: Maintain accurate records of cash transactions and adhere to our hotel's bank agreement policy, ensuring the security and integrity of our financial operations.