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Brokerage Services Customer Care Associate
2 months ago
Join Our Team
At Ncfbins, we pride ourselves on our commitment to integrity and the well-being of our employees. We provide a supportive environment where your career can flourish.
Position: Brokerage Customer Service Representative
Location: Raleigh, NC
Department: Marketing/Agency
Reports To: Brokerage Director
Overview
The Brokerage Customer Service Representative plays a crucial role in assisting our Agency Force with property and casualty insurance matters that are managed outside of Ncfbins.
Required Qualifications
- Associate's Degree or equivalent experience.
- Property and casualty insurance license will be necessary post-hire.
- Excellent verbal and written communication abilities.
- Strong organizational capabilities.
- Demonstrated work ethic with a focus on delivering high-quality results in a fast-paced environment.
- Friendly and approachable demeanor.
- Ability to juggle multiple responsibilities effectively.
- Proficient in Microsoft Office Suite, including Word, Outlook, and Excel.
- Team-oriented with strong interpersonal skills, capable of working independently and collaboratively.
- Willingness to learn and understand policies, procedures, and standards relevant to the Agency.
Key Responsibilities
- Respond to inquiries via email and phone from the Agency Force regarding policy servicing.
- Provide quotes and bind coverage for various property and casualty lines.
- Process applications for new business and renewals.
- Handle invoicing for new business, additional premiums, and renewals.
- Maintain accurate client documentation and records in the Agency Management System.
- Distribute policies and related forms received during the policy term.
- Issue certificates of insurance.
- Forward claim notifications to the appropriate companies and assist with related correspondence.
- Manage renewal, cancellation, and reinstatement documentation as necessary.
- Verify membership status.
Equal Opportunity Employer
Ncfbins is dedicated to creating a workplace free from discrimination and harassment. All employment decisions are based on merit, qualifications, and abilities, without regard to any protected characteristic.
