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Customer Service Associate
2 months ago
Customer Service Associate - Hybrid
Workplace Options is seeking a Customer Service Associate to join our team. As a hybrid position, you will work a mix of home and office days, collaborating with our Global Learning Solutions Team to locate training providers for employees in their local area.
Key Responsibilities:
- Collaborate with the Global Learning Solutions Team to identify training needs and locate providers.
- Process global training requests by searching for providers and conducting brief interviews via phone.
- Send and collect necessary documents from new trainers and upload new information to our records.
- Assist in projects to recruit qualified trainers with a focus on target locations.
- Complete ad hoc projects or tasks as assigned by management.
Requirements:
- Fluent in Spanish preferred.
- Bachelor's or Associate's Degree.
- Basic knowledge of Microsoft Office products.
- Well-honed web research skills.
- Effective communicator with excellent interpersonal skills.
- Organized with the ability to manage multiple deadlines in an efficient and productive manner.
- Collaborative nature.
Benefits:
- On-site 24/7 gym access.
- Wellness rewards.
- Subsidized Personal Training.
- Global Travel Opportunities.
- Close proximity to Downtown Raleigh and I-440.
- Company-sponsored volunteer opportunities with local non-profits.
- Access to EAP Benefits.
About Workplace Options:
Workplace Options is the world's largest integrated employee support services and work-life provider. We provide world-class employee support and work-life services, referrals, and consultation on a variety of issues ranging from dependent care, legal and financial issues, stress management, EAP counseling, and wellness.
Join our team and be part of a global organization that makes a difference in people's lives.