Customer Relations Associate
6 days ago
A challenging role has become available at AWP Safety, a leading traffic control specialist in North America. As a Customer Relations Associate, you will play a crucial part in delivering exceptional service to our customers.
Key Responsibilities:- Enter high volumes of data into various systems for billing purposes
- Make adjustments and handle billing discrepancies and rejections in a timely and accurate manner
- Validate, verify, and compare contract agreements as needed
- Provide excellent customer service and ensure a positive experience for our customers
- Support the team in securing timely payments from customers
- Act as a resource for other functions within AWP
- Answer phones and respond to inquiries using a professional and courteous demeanor
- Provide general office support and peer training as requested
- Comply with all AWP policies, procedures, and safety requirements
- High school diploma or GED required
- 1 year of data entry or relevant experience preferred
- Basic knowledge of accounting principles and terminology; strong math skills
- Excellent verbal and written communication
- Intense focus on accuracy and attention to detail; organized
- Problem-solving skills
- Critical thinking skills
- Demonstrate high degree of accuracy and attention to detail
- Excellent organizational skills
- Outgoing & assertive personality – not afraid to approach individuals
- Proficiency with Microsoft Office Suite Products (Excel, Word)
- Experience with Microsoft Great Plains and Salesforce software preferred
- Benefits-eligible 1st of the month following hire
- All traditional benefits are offered, including 3 medical plan options and 2 dental plan options, as well as additional benefits such as Legal and Identity Shield, Accident, and Critical Illness
- Company paid 50k in basic life insurance
- Health Savings and Flex Spending Accounts Available
- 401(k)
- Paid Time Off & Paid Holidays
- AWP named one of America's Greatest Workplaces 2023 for Diversity
AWP Safety is an Equal Opportunity Employer (EOE). Women, minorities, veterans, and individuals with disabilities are encouraged to apply. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.
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