Customer Service Associate

2 weeks ago


Honolulu, Hawaii, United States Island Energy Services LLC Full time
Position: Customer Service Associate

Company Overview:
Island Energy Services (IES) is dedicated to enhancing the quality of life for individuals in Hawai'i. As a prominent local enterprise, we excel in the logistics and distribution of energy products through our extensive network of terminals.

Core Values:
Our operations are guided by four fundamental principles: Kīnāʻole, Aloha, Lōkahi, and Hoʻohana. These values are integral to our approach in achieving both operational and financial success.

Role Overview:
We are seeking dedicated Customer Service Associates to facilitate the sale of fuel and convenience store items at our various retail locations. If you appreciate a flexible work schedule and thrive in a customer-focused environment, this role may be ideal for you.

Compensation and Benefits:
- New Employee Sign-On and Retention Bonus
- Eligibility for Same Day Pay
- Tuition Assistance of up to $1,500.00 per semester
- Monthly Transportation Allowance
- Paid Sick Leave and Vacation for Full-Time Employees
- Employer-Paid Medical for employees working a minimum of 20 hours per week
- Paid Life and Accidental Death & Dismemberment Insurance
- Paid Shift Differential
- Generous 401(k) Matching for Eligible Employees
- Gas Card Incentives
- Employee Assistance Program

Qualifications:
Required:
- Flexibility to work various shifts, including early mornings, evenings, weekends, and holidays.
- Strong interpersonal and communication skills, both verbal and written.
- Proficiency in reading, writing, and understanding English.
- Ethical, trustworthy, and respectful demeanor.
- Ability to manage challenging situations with professionalism and sound judgment.
- Basic mathematical skills for handling transactions.
- Compliance with food handling certification requirements, where applicable.
- Capability to operate a cash register and provide accurate change.
- Minimum age of 18 for the sale of age-restricted products.

Preferred:
- Previous experience in cash handling and customer service.

Key Responsibilities:
- Deliver exceptional service to every customer.
- Execute cash register operations efficiently and safely.
- Maintain cleanliness and safety standards at the retail location.
- Prepare food and beverages, ensuring compliance with health regulations.
- Restock items as necessary.
- Complete additional tasks as assigned.

Salary:
Competitive hourly wage based on experience.

Island Energy Services is an equal opportunity employer, committed to fostering a diverse and inclusive workplace.

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