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Customer Service Associate Lead

2 months ago

Honolulu, Hawaii, United States Y. Hata & Co., Ltd. Full time
Job Summary

We are seeking a highly skilled and experienced Customer Service Associate Lead to join our team at Y. Hata & Co., Ltd. As a key member of our customer service team, you will be responsible for providing exceptional customer service, resolving customer complaints, and ensuring a positive shopping experience for our customers.

Key Responsibilities
  • Customer Service: Provide friendly, courteous, and caring customer service to our customers, responding to their inquiries and resolving their issues in a timely and professional manner.
  • Problem Solving: Analyze and resolve customer complaints, voids, over rings, cancellations, credits, and return requests in a fair and efficient manner.
  • Team Leadership: Lead and direct the work of customer service representatives, providing guidance and support to ensure excellent customer service and operational excellence.
  • Training and Development: Assist in the training of new customer service representatives, ensuring they have the necessary skills and knowledge to provide exceptional customer service.
  • Operational Excellence: Ensure that all customer service operations are running smoothly and efficiently, maintaining high standards of customer service and operational excellence.
Requirements
  • Education: High School Diploma or GED equivalent.
  • Experience: One year experience in grocery sales, customer service, or related work experience preferred.
  • Skills: Excellent communication and problem-solving skills, ability to work in a fast-paced environment, and proficiency in basic to moderately difficult mathematical functions.
Benefits
  • Competitive Pay: Competitive hourly rate.
  • Medical/Vision/Dental: Comprehensive medical, vision, and dental benefits.
  • 401(k) with Company Matching: Company-matched 401(k) plan.
  • Life Insurance: Company-provided life insurance.
  • Employee Discounts: Discounts on company products and services.
  • Advancement Opportunities: Opportunities for career advancement and professional growth.
  • Flexible On-Demand Pay: Flexible on-demand pay options.