Senior Customer Relations Consultant

2 weeks ago

Honolulu, Hawaii, United States FERRAGAMO USA INC Full time

OUR LEGACY AND COMMITMENT TO ENHANCE YOUR SKILLS AND CREATIVITY

Ferragamo USA Inc. is the flagship Company of the Ferragamo Group, a prominent player in the luxury sector with a rich history dating back to 1927.

Under the innovative guidance of Maximilian Davis, FERRAGAMO is redefining its Italian heritage by offering a fresh perspective on sophistication and luxury. Our unique and exclusive creations, combined with a perfect fusion of style, creativity, and innovation, are enriched by the superior craftsmanship of the 'Made in Italy' tradition, establishing us as a leader in leather goods and ready-to-wear fashion.

With a workforce of over 4,200 and a network of 650 exclusive stores, the Ferragamo Group operates in Italy and globally through various subsidiaries, solidifying its leadership in the European, American, and Asian markets.


We are seeking a Senior Client Advisor for our esteemed retail locations.

The Senior Client Advisor excels in delivering exceptional and tailored customer service by cultivating emotionally engaging relationships with clients; developing and fostering meaningful and loyal client connections through personal interactions and CRM initiatives; driving sales by understanding client preferences and crafting a bespoke experience to achieve optimal sales performance; building and sustaining relationships with fellow advisors by promoting a sense of community and a positive, forward-thinking attitude; serving as a mentor to the team by proactively sharing insights, reflections, and experiences with colleagues.

Key Responsibilities

Inclusive Leadership

  • Exhibit proactive leadership on the sales floor to achieve individual and team objectives while being accountable for sales outcomes.

Collaboration

  • Work collaboratively with peers to drive results and pave the way for the team through authenticity, empathy, and best practices.
  • Foster a positive work environment through teamwork and collaboration.
  • Support the operations team by maintaining stock levels in designated areas on the sales floor and in the stockroom.

Customer Focus

  • Transform each client interaction into memorable experiences by creating a bespoke service and engaging in the selling ceremony.
  • Build long-term authentic relationships with clients through personalized connections, ensuring they feel the experience is tailored to them.
  • Actively participate on the sales floor, ensuring a remarkable client experience by placing the client at the heart of every decision. Demonstrate expert styling and brand knowledge.
  • Encourage cross-selling to enhance UPT sales metrics.
  • Record customer data in the company's CRM database to maintain and develop client relationships.

Adaptability

  • Innovate and explore new methods to create tangible value and memorable experiences for clients.
  • Engage in sales through various channels, including in-person, telephone, and email, which requires the physical ability to assist customers and fit them properly with products.
  • Understand company-set KPIs and demonstrate the ability to identify strategies to enhance performance standards.
  • Take a comprehensive approach to recommend merchandise across all channels.

Qualifications

  • A compassionate and perceptive Senior Client Advisor with a passion for style.
  • Prioritize the client experience, possessing in-depth knowledge of the desires, needs, and expectations of luxury clientele.
  • Exhibit mastery in storytelling and the art of asking engaging questions.
  • Proficient in using technology to track inventory.
  • Strong English language skills; knowledge of a second language is a plus.
  • Previous retail sales experience is preferred, with luxury retail experience being advantageous.
  • Excellent interpersonal and communication skills; ability to read, write, and interpret instructional documents. Ability to effectively communicate with customers, peers, and management, including proper telephone etiquette.
  • Ability to multitask while being attentive to customers and remaining flexible to business needs. Ability to work collaboratively within a team and take initiative independently.

Work Schedule

  • Regular and reliable attendance, typically 5 days a week.
  • Full-time schedule (37.5 hours); part-time schedule available.
  • Availability to work a variety of hours, including mornings, evenings, and weekends, based on store requirements.

Equal Employment Opportunity Statement

Ferragamo USA Inc. and its subsidiaries are Equal Employment Opportunity employers, providing equal opportunities to all employees and applicants without regard to age, race, creed, color, religion, national origin, sex (including pregnancy) or sexual orientation, gender expression, military status, marital status, genetic predisposition or carrier status, disability, or membership in any other protected class under applicable law.

Disability Accommodation

Ferragamo is dedicated to providing reasonable accommodations to applicants and employees with disabilities. Please inform us if you require reasonable accommodations to apply for a job or to perform your duties. Examples of reasonable accommodations include adjustments to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or utilizing specialized equipment.

Vaccination Requirements

Ferragamo USA Inc. is committed to maintaining a safe and healthy work environment for all employees. As part of our ongoing efforts to prioritize the well-being of our staff and customers, we strongly encourage all employees to stay current with CDC-recommended vaccinations.





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