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Customer Service Representative
2 months ago
We are a Wisconsin-based family- and employee-owned grocery store chain that is committed to providing exceptional service and value to our guests. With over 40 full-service supermarkets across the state, we strive to create a welcoming environment for our customers and associates alike.
Job SummaryWe are seeking a skilled Customer Service Representative to join our team as a Bagger. As a key member of our retail and grocery store team, you will be responsible for providing outstanding service to our customers, ensuring a pleasant and efficient shopping experience.
Key Responsibilities- Customer Service Excellence: Greet and assist guests, providing a welcoming and helpful check-out experience.
- Efficient Bagging: Bag groceries according to our procedures, ensuring product integrity and customer satisfaction.
- Maintain Checkout Area: Keep the checkout area clean and stocked with necessary supplies.
- Communication: Share customer requests and feedback with leadership team.
- Parcel Pickup: Provide prompt and courteous parcel pick-up service.
- Support Team Goals: Help maintain standards and meet quality expectations by 10 am and 5 pm daily.
- Teamwork: Perform other duties as needed to support the team.
- Honor Commitments: Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences.
- Guest Focus: Ability to create a welcoming environment and provide superior service.
- Attention to Detail: Efficiently bag items while maintaining the quality of products.
- Team Player: Communicate effectively with associates and customers.
- Skills: Ability to read, count, and write accurately, and operate necessary equipment.
The physical demands and work environment described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- The associate must possess the ability to stand in place for long periods of time; walk in the store; bend, stoop and lift or push 15-20 pounds on a regular basis and 50 pounds intermittently. Requires fine finger and broad manual dexterity, and eye-hand-foot coordination in order to operate equipment.
- Ability to work varied hours/days, including nights, weekends, and holidays, as needed in all weather conditions.
- Associate Discount: Enjoy an industry-leading 15% off your grocery purchases for you and your immediate household.
- Weekly Pay & Premium Pay: Hourly associates are paid weekly, providing more frequent access to their funds. Part-time store associates are paid a $1 premium per hour on Sundays and select holidays. Hourly full-time store associates receive time and a half on Sundays and select holidays.
- Two-Week Advanced Scheduling: Better Planning. Better Balance. We provide our associates with their schedules two weeks in advance, offering greater predictability & flexibility.
- Vision & Dental Insurance: Part-time and full-time associates are eligible for vision insurance and two dental coverage options that are designed to fit your needs.
- Support: Our associates receive support for their total well-being; including 3 weeks of paid parental leave, a fitness reimbursement program offering savings off of fitness membership fees; our EAP (Employee Assistance Program) and LEAPCare Care Coaches, which provide associates confidential care related to hospital visitation, conflict resolution, stress management, marriage or divorce, family issues and depression or anxiety.
- Save for Your Future: Offering both a 401(k) and Employee Stock Ownership Plan, we are proud to support our associates in planning for retirement by offering two retirement savings plans. The 401(k) plan empowers associates to save a portion of their paychecks for retirement. We have an annual discretionary match to help our associates reach their savings goals. Our ESOP is a retirement plan above and beyond a 401(k) plan that gives associates free ownership in the company and an opportunity to share in our growth and success.
