Retail Operations Leader
2 weeks ago
Position Overview
At Torrid, we embrace every shape, size, and curve of our clientele. Our retail locations provide a unique and exhilarating experience not only for our customers but also for our team members. We are dedicated to fostering a welcoming, inclusive, and diverse workplace culture, emphasizing open communication, empowerment, recruitment, training, development, and employee retention. We believe that the inclusion of varied backgrounds and perspectives is essential to our success.
As a Retail Operations Leader, you will cultivate a team atmosphere that promotes inclusivity and positive relationships. In this capacity, you will oversee and guide the team to meet store objectives, including sales and profitability targets, recruitment, performance management, training, and professional growth.
Key Responsibilities:
Ensure your store meets corporate objectives and key performance indicators (KPIs) Manage a well-functioning business by adhering to company policies, procedures, loss prevention strategies, payroll management, reporting, and scheduling Recruit, nurture, and train exceptional talent who are focused on sales, customer service, and fashion Set a standard for The Torrid Connection and ensure the team delivers a shopping experience that fosters positive customer relationships and loyalty Execute merchandising strategies while maintaining a clean, consistent, and inviting store environment that encourages customers to shop Maintain effective communication with the District Manager and headquarters partnersQualifications:
A minimum of 1 - 2 years of experience in specialty/apparel retail management with a proven track record of leading teams to success High School diploma, GED, or equivalent experience; a college degree is advantageous Ability to manage multiple tasks in a fast-paced environment while remaining committed to delivering an exceptional customer experience Retail and fashion are ever-evolving, so adaptability and flexibility in response to various situations, challenges, job responsibilities, and work schedules are crucial for your success A passion for fashion and staying informed about current trendsPhysical Requirements (with or without reasonable accommodation)
Ability to stand and walk during scheduled shifts Capacity to pack and unpack shipments, arrange and move store fixtures, and lift packages weighing up to 50 pounds Ability to reach for merchandise using ladders, step stools, and other toolsBenefits:
We provide a comprehensive benefits package for employees, which may include:
A competitive benefits package encompassing medical, dental, vision, mental health resources, 401k with company match, life insurance, short-term disability, vacation and sick leave, paid company holidays, employee stock purchase program (ESPP), and jury duty Additional perks such as monthly bonus potential, a 50% associate discount, tuition reimbursement, and childcare discount programs-
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