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Non-Exempt Team Leader

2 months ago

Conway, Arkansas, United States 10 Fitness Full time

Non-Exempt Team Leader

Job Overview

The Non-Exempt Team Leader at 10 Fitness is responsible for ensuring an exceptional member experience through integrity, dedication, and adaptability. This role requires a proactive leader who is passionate about assisting others and is committed to fostering a positive environment. All team members play a crucial role in maintaining a clean, welcoming, and well-organized facility while adhering to company policies and punctuality. The focus is on creating a safe, enjoyable, and engaging atmosphere for all members and guests.

Leadership Responsibilities:

  • Liaise with Senior Management regarding member relations and sales initiatives.
  • Collaborate with Human Resources on staffing updates and changes.
  • Ensure all promotional materials and displays are accurate and up-to-date.
  • Maintain a safe and supportive workplace by documenting and addressing any reports of harassment, discrimination, or safety issues.
  • Procure necessary supplies from various vendors as required.
  • Manage club expenses effectively, focusing on payroll and supply orders to stay within budget.
  • Oversee inventory management to prevent shortages, including securing retail items and processing new stock efficiently.
  • Handle cash management by accurately recording transactions and ensuring timely bank deposits.
  • Meet financial objectives set by Corporate on a monthly and annual basis.
  • Attend mandatory staff meetings and contribute to team discussions.
  • Provide feedback to Corporate on potential improvements for club operations and market strategies.

Member Engagement:

  • Greet every member and guest warmly, using their names whenever possible.
  • Assist members in achieving their fitness goals by providing guidance and support.
  • Ensure adherence to check-in procedures and safety protocols.
  • Address incoming inquiries promptly and direct them to the appropriate personnel.
  • Resolve member service concerns, including lost items, check-in issues, and billing inquiries.
  • Engage in continuous professional development through assigned training and reading materials.
  • Promote and facilitate membership and personal training sales.
  • Ensure all equipment and facilities are functioning properly; report any maintenance needs immediately.
  • Address any incidents or member concerns swiftly, documenting them appropriately.

Facility Maintenance and Safety:

  • Keep work areas tidy and organized.
  • Conduct regular safety inspections and communicate any concerns to the Maintenance team or Senior Management.
  • Ensure proper re-racking of weights and cleaning of equipment as necessary.

Commitment to Excellence:

  • Uphold company values with pride and integrity.
  • Prioritize the health and safety of all staff, members, and guests.
  • Dedicate efforts to delivering high-quality services and products.
  • Communicate effectively and professionally at all times.
  • Foster a collaborative and positive work atmosphere.
  • Maintain accountability across all levels of the organization.
  • Make informed and sound decisions consistently.

Qualifications / Experience:

  • 1-2 years of experience in sales or customer service is required.
  • Basic computer proficiency is necessary.

Certifications / Educational Background:

  • High School Diploma or GED is required.
  • CPR/AED certification is mandatory.
  • 10 Fitness approved Personal Training Certification is preferred.
  • A Bachelor's Degree in Business Administration, Exercise Science, Kinesiology, or a related field is preferred.

Physical Requirements:

  • The role often requires standing for extended periods, walking, kneeling, reaching, and effective communication.
  • The employee may occasionally lift or move items weighing up to 50 pounds.

Work Environment:

  • Employees may be regularly exposed to moving mechanical parts while performing job duties.
  • There may be exposure to elevated noise levels in the work environment.

This job description aims to outline the general nature and level of work performed by individuals in this position. It is not intended to encompass all duties and responsibilities, and the order of tasks is not significant.