Patient Access Representative

1 week ago


Detroit, Michigan, United States Henry Ford Health System Full time
Job Summary

We are seeking a highly organized and detail-oriented Patient Access Representative to join our team at Henry Ford Health System. As a Patient Access Representative, you will be responsible for scheduling patient appointments, gathering demographic and insurance information, and ensuring that patients have the necessary pre-service requirements and instructions.

Key Responsibilities
  • Schedule patient appointments in a timely and efficient manner
  • Gather and verify demographic and insurance information
  • Ensure that patients have the necessary pre-service requirements and instructions
  • Communicate with patients, participants, and staff to resolve issues and answer questions
  • Perform clerical and reception duties associated with patient registration
Requirements
  • High School diploma equivalency or 1 year of applicable cumulative job-specific experience
  • Experience scheduling patient appointments via phone and chat correspondence
  • Experience taking high-volume calls in a healthcare setting
  • Ability to navigate multiple systems in a remote environment
  • Experience with Athena, Epic, Dash, and Salesforce
What We Offer

At Henry Ford Health System, we offer a comprehensive benefits package, including competitive health plan options, tuition assistance, family forming benefits, and discounts to dozens of businesses. We are an equal employment opportunity/affirmative action employer committed to the hiring, advancement, and fair treatment of all individuals without regard to race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height, weight, marital status, family status, gender identity, sexual orientation, and genetic information.



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