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Patient Access Coordinator
2 months ago
McLaren Health Care is seeking a highly skilled Patient Access Representative to join our team. As a Patient Access Representative, you will play a critical role in ensuring a smooth and timely registration and admission process for our patients.
Key Responsibilities- Accurately and efficiently perform registration and financial functions via Electronic Medical Record (EMR) systems, including thorough interviewing techniques, registering patients in appropriate status, and documenting demographic and financial data.
- Greet customers promptly and provide a warm and friendly reception, ensuring a positive experience for all patients.
- Collect, document, and scan all required demographic and financial information, maintaining confidentiality and adhering to compliance guidelines.
- Direct patients to appropriate settings, explaining and apologizing for any delays, and maintaining professionalism and diplomacy at all times.
- Estimate and collect copays, deductibles, and other patient financial obligations, ensuring accurate and timely processing.
- Manage all responsibilities within Compliance guidelines as outlined in the Hospital and Department Compliance Plans and in accordance with Meaningful Use requirements.
- Apply recurring visit processing according to protocol and facilitate the use of electronic registration tools where available.
- Perform duties otherwise assigned by Management, ensuring seamless integration with other departments.
- High school diploma or equivalent required.
- 1-year experience in a customer service role or healthcare industry.
- Working knowledge of Windows, Excel, Word, Outlook, Cerner, EPIC, or other EMR systems, Electronic Eligibility Systems, and various websites for third-party payers for verification is preferred.
- Medical terminology preferred.
