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Patient Access Liaison

2 months ago

Detroit, Michigan, United States Fusion Plus Solutions Full time
Job Summary

Fusion Plus Solutions is seeking a highly skilled Patient Access Representative to join our team. As a Patient Access Representative, you will serve as a liaison between our company, customers, and patients, providing exceptional customer service and support.

Key Responsibilities
  • Customer Service: Respond to customer inquiries and resolve routine requests in a timely and professional manner.
  • Communication: Communicate effectively with customers, patients, and internal stakeholders to ensure seamless interactions and resolve issues efficiently.
  • Problem-Solving: Research and resolve complex customer issues, utilizing multiple databases and resources to find solutions.
  • Test Results Notification: Notify clients of test results in a timely and accurate manner, ensuring compliance with HIPAA regulations.
  • Administrative Support: Provide administrative support for medical record management, CRM data maintenance, and internal records to ensure HIPAA compliance.
Requirements
  • Education: High school diploma or equivalent experience.
  • Experience: Previous experience in customer service preferred, with 0-2 years of experience in a related field.
  • Skills: Strong verbal and written communication skills, knowledge of Microsoft Office, and understanding of medical terminology used in a clinical setting.