IT Project Coordinator
6 days ago
We are a fast-paced, growing fintech company based in Alpharetta, GA.
This Full-Time position offers a salary range of $100,000 - $120,000 per year.
Key Responsibilities:- Gather and Prioritize Requirements. Translate business goals and customer needs into detailed, actionable features and user stories for development teams.
- Develop Technical Documentation. Create API documentation, process flow diagrams, and other documents as needed to gather requirements and assist customers in integrating with products.
- Cross-Functional Collaboration. Work closely between customers and internal teams across sales, marketing, data science, and development to ensure everyone is aligned throughout the product lifecycle.
- Customer Advocacy. Understand and communicate customer needs and pain points, and whether proposed solutions address customer needs, advocating for the customer throughout the development lifecycle.
- Support Stakeholders. Ensure smooth adoption of new products or processes by supporting stakeholders, addressing any issues that arise post-implementation, and providing assistance when necessary during incidents, collaborating between stakeholders and communicating status updates.
- Subject Matter Expertise. Know the products, answering questions from internal teams and customers, providing demos, training, and assisting in drafting supporting materials.
- Drive Product Success. Support product management by owning tactical requirements for implementing products, working with technical teams to assess solution feasibility, communicating risks to project schedules, and assisting in launching products.
- 2-5 years of experience as a Product Owner, IT Business Analyst, or in a similar role.
- Bachelor's degree in Information Technology, Business Administration, Computer Science, or a related field is preferred.
- Adept at drafting technical documentation for APIs and communicating between technical and non-technical stakeholders.
- Experience working in Agile or related project management methodologies.
- Ability to manage multiple projects and deadlines in a fast-paced setting, adapting quickly to shifts in market needs and technical capabilities.
- Previous experience in the financial services industry is preferred.
- Proficiency in tools such as Jira, Confluence, Azure Dev Ops, Postman, Insomnia, FigJam, and Miro.
- Basic understanding of relational databases and SQL is beneficial.
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