Medical Office Reception Specialist
2 weeks ago
New Hyde Park, NY
At New York Cancer & Blood Specialists (NYCBS), we cultivate a workplace where dedicated professionals excel. Our extensive team of oncologists, hematologists, and support staff across multiple locations are driven by a shared goal: transforming the landscape of cancer and blood disorder treatment. Through innovative therapies, pioneering research, and a commitment to patient care, we are at the forefront of modern healthcare. Join our expanding organization that serves a significant number of patients each year and be part of a mission that brings healing and hope.
Key Responsibilities:
- Oversee the daily opening and closing operations of the front office.
- Greet all patients and visitors warmly and professionally.
- Provide comfort to patients and ensure a welcoming reception area.
- Manage phone communications; address inquiries; resolve concerns; and schedule patient appointments.
- Collect co-pays and ensure accurate financial balancing of the office daily.
- Assist patients in completing necessary documentation and forms.
- Maintain and update patient records using the practice's EMR system.
- Coordinate and manage physician schedules based on established guidelines.
- Distribute quality assurance surveys and assist with preventive screenings.
- Collaborate with nursing staff to monitor and respond to messages from Care Team inboxes.
- Ensure all patients requiring appointments are scheduled appropriately by reviewing daily visit lists.
- Safeguard patient confidentiality by adhering to HIPAA regulations.
- Contribute to team efforts by adapting to various roles as needed.
- Ensure smooth daily operations by following established policies and procedures.
- High School diploma with a minimum of 1 year of relevant experience.
- Bachelor's Degree is preferred.
- Strong verbal and written communication skills.
- Ability to work collaboratively within a team environment.
- Proficiency in typing and computer skills is advantageous.
- Exceptional customer service abilities.
- Previous experience in a similar role is a plus.
New York Cancer and Blood Specialists is an Equal Opportunity Employer
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