Coordinating Services Specialist

5 days ago


Solon, Ohio, United States Tech24 Full time
Service Coordinator Job Summary: Tech24 is seeking a highly organized and detail-oriented Service Coordinator to join our team. In this role, you will be responsible for coordinating service calls, dispatching technicians, and maintaining customer databases.

The ideal candidate will have advanced customer service skills, the ability to multitask, and geographical knowledge of the service area. You will work closely with multiple team members and outside organizations to ensure timely completion of tasks.

Estimated Salary: $70,000 - $90,000 per year, based on experience and qualifications.

Responsibilities:
• Dispatch service technicians to service calls
• Schedule and coordinate service calls
• Maintain Global Edge Dispatch Schedule
• Debrief technicians after each service call
• Forecast workload for 2-3 days out
• Follow-up daily on customer return calls
• Contact customers to confirm scheduled calls
• Maintain customer demographic files in Global Edge
• Maintain Live Excel Dispatch Board
• Update service database from service ticket
• Respond to all nightly phone messages
• Contact technicians/warehouse personnel for early/evening scheduled calls
• Coordinate with warehouse associate re: parts ordering/receiving for scheduled jobs
• Maintain service quote log
• Verify/maintain customer portals
• Other duties as assigned
• Take incoming customer calls as needed
• Verify phones transferred to on-call tech
• Check emails regularly

Benefits Include (but not limited to):
  • Top pay for experience
  • Full benefit package including medical, vision, and dental insurance
  • Paid vacation, sick days and holidays
  • 401(k) retirement savings plan


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