Customer Service Representative

3 weeks ago


Portland, Maine, United States BJ's Wholesale Club Full time

Job Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Team Member at BJ's Wholesale Club. As a key member of our sales team, you will be responsible for driving sales growth, promoting membership programs, and delivering exceptional customer service.

Key Responsibilities:

  • Drive sales growth by actively promoting BJ's membership programs and services.
  • Convert potential members by effectively pitching all membership options and co-brand credit card opportunities.
  • Exhibit a clear understanding of all membership options and co-brand credit card benefits.
  • Provide exceptional customer service by responding to customer inquiries, resolving issues, and making recommendations.
  • Work collaboratively with the sales team to achieve sales goals and objectives.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and meet sales targets.
  • Strong product knowledge and ability to make recommendations.
  • Ability to work a flexible schedule, including evenings and weekends.


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