Technical Customer Advocate

3 weeks ago


Tampa, Florida, United States DDS Lab Full time
About the Position

We are seeking a skilled and detail-oriented Dental Lab Support Specialist to join our team at DDS Lab. As a key member of our customer support team, you will play a critical role in ensuring that our customers receive exceptional service and support.

The ideal candidate will have a strong background in customer service, with a minimum of 3 years of experience handling high-volume phone calls and resolving complex issues. In addition to your technical skills, you should possess excellent communication and problem-solving abilities, with a passion for delivering top-notch customer service.

Key Responsibilities:

  • Respond to customer inquiries via phone and email in a timely and professional manner.
  • Resolve customer complaints and issues through effective communication and problem-solving.
  • Collaborate with internal teams to ensure seamless case resolution and high-quality outcomes.
  • Maintain accurate records of customer interactions and case resolutions.

Skills and Qualifications

  • Bachelor's degree or equivalent work experience.
  • Minimum 3 years customer service experience, preferably in a dental lab or related industry.
  • Excellent communication and interpersonal skills.
  • Able to work in a fast-paced environment with multiple priorities.

Salary Range

$55,000 - $75,000 per year, depending on experience.



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