Client Care Advocate

5 days ago


Tampa, Florida, United States Banko Overhead Doors Full time

Are you a customer-centric individual looking for a challenging and rewarding role? Do you have a passion for delivering exceptional service and exceeding customer expectations? If so, we encourage you to apply for the Client Care Advocate position at Banko Overhead Doors.

About the Opportunity

In this role, you will be responsible for providing exceptional customer service, resolving customer complaints, and identifying areas for improvement. You will also work closely with our sales and marketing teams to develop strategies to enhance our customer experience.

The ideal candidate will have excellent communication skills, be able to think critically, and possess a strong understanding of our products and services. A top-notch Client Care Advocate will also be able to work effectively in a fast-paced environment and prioritize multiple tasks simultaneously.

Key Responsibilities:

  • Responding promptly to customer inquiries via phone, email, and chat.
  • Resolving customer complaints and issues in a timely and professional manner.
  • Collaborating with cross-functional teams to improve customer satisfaction and loyalty.
  • Analyzing customer feedback and making recommendations for process improvements.
  • Familiarizing yourself with new products and services as they are introduced.
  • Attending meetings as required.

Requirements:

  • A high school diploma or equivalent is required; a bachelor's degree in business, communications, or a related field may be advantageous.
  • Practical experience with help desk software (e.g., Microsoft Suite) and CRM software is essential.
  • Previous experience in a customer service role is preferred.
  • The ability to communicate effectively with customers and internal stakeholders is crucial.
  • Sound judgment and excellent problem-solving skills are necessary.
  • Excellent written and verbal communication skills are required.

We offer a competitive salary range of $52,000 - $62,000 per year, depending on experience. Our benefits package includes health insurance, paid time off, and opportunities for professional growth and development.



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