Data Center Administrator-Onsite Specialist

2 weeks ago


Cary NC, United States Eateam Full time
Data Center Operations

We are seeking a skilled Data Center Administrator to join our team at Eateam. As an Onsite Data Center Support Expert, you will be responsible for providing top-notch support for on-call escalations and conducting root cause analysis of given issues. Your expertise in data center operations, including equipment installation and de-installation, will be invaluable to our team.

Key Responsibilities:

• Provide support for on-call escalations and conduct root cause analysis of given issues
• Independently resolve tickets within agreed SLA of ticket volume and time
• Adhere to quality standards, regulatory requirements, and company policies
• Work on value-adding activities such as knowledge base updates and management, training freshers, and coaching analysts
• Ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases

If you have experience with Service Now, data center equipment, and inventory management, we encourage you to apply for this exciting opportunity.

Requirements:

• Data Center experience (equipment installation/de-installation)
• Service Now experience
• Experience in palletizing equipment and processing disposals
• Shipping and Receiving experience
• Experience with inventory management
• Environment knowledge (equipment familiarity Network, Server, Firewall, vendor (Telecommunication, Telecommunication, SPECTRUM) equipment)
• Fiber and copper connectivity experience (different types of fiber, Single mode, multi-mode, MPO)
• Troubleshooting connectivity issues fiber/copper testing (equipment testers)
• Understanding of industry standards for fiber/copper patch panel connectivity and labeling standards
• Wireless Access Point install/de-install, troubleshooting
• Preferred Data Center certification (Server+, Network+, etc.)
• Understanding of power requirements for equipment

About Eateam:

Eateam is a leading provider of data center services. We are committed to delivering exceptional support to our customers and are seeking a skilled Data Center Administrator to join our team.

If you are passionate about data center operations and are looking for a challenging and rewarding opportunity, we encourage you to apply for this exciting role.
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