IT Support Specialist
22 hours ago
Overview:
Bering Straits Native Corporation is seeking a qualified IT Support Generalist to join our Information Technology Department in Anchorage, Alaska. This entry-level technical position is responsible for maintaining high-quality IT services and support for our users.
Responsibilities:- Provide Help Desk support and resolve problems to the end-user's satisfaction.
- Monitor and respond quickly and effectively to requests received through the IT Help Desk.
- Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority.
- Modify configurations, utilities, software default settings, etc. for the local workstation.
- Utilize and maintain the Help Desk tracking software.
- Document internal procedures.
- Assist with onboarding of new users.
- Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment.
- Install, test, and configure new workstations, peripheral equipment, and software.
- Maintain inventory of all equipment, software, and software licenses.
- Report issues to the Service Desk for escalation.
- Manage PC setup and deployment for new employees using standard hardware, images, and software.
- Assign users and computers to proper groups in Active Directory.
- Perform timely workstation hardware and software upgrades as needed.
- Verified BSNC Shareholder or Shareholder Descendant.
- Demonstrable knowledge of basic applications and problem-solving skills.
- Experience with ticketing systems (preferred).
Bering Straits Native Corporation is an equal opportunity employer/Veterans/Disabled. All applicants will receive consideration for employment, without regard to race, color, religion, creed, national origin, gender, or gender-identity, age, marital status, sexual orientation, veteran status, disability, pregnancy or parental status, or any other basis prohibited by law.
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