IT Support Specialist

21 hours ago


Fall River, Massachusetts, United States Merge IT LLC Full time
Job Title: IT Support Engineer

We are seeking a highly skilled IT Support Engineer to join our team at Merge IT LLC. As a key member of our team, you will be responsible for providing exceptional customer service and technical support to our clients.

Responsibilities:
  • Provide friendly and responsive support to clients, addressing issues and requests in a timely and professional manner.
  • Document and report on all work performed, ensuring accurate and up-to-date records.
  • Perform OS imaging, software installation, and configuration, as well as account creation and maintenance.
  • Work with partners to expedite and resolve issues impacting productivity.
  • Produce verbal and written status reports, highlighting high-profile issues and progress.
  • Adhere to company and business unit policies and standards.
  • Establish and maintain relationships with service providers, manufacturers, resellers, and contractors.
  • Exercise discretion as appropriate and proactively monitor, assess, and address support requirements.
Requirements:
  • Apple Certification - ACMT or similar.
  • Extensive knowledge of Apple products.
  • Superior customer service and people skills.
  • Friendly and approachable demeanor and professional appearance.
  • Enthusiasm, resilience, and a positive attitude.
  • Well-developed sense of urgency and ability to multitask.
  • Ability to work and complete projects with minimal supervision.
  • Attention to detail.
  • Ability to juggle time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure.

Merge IT LLC is an equal opportunity employer, committed to creating an inclusive environment for all employees. We celebrate diversity and are dedicated to delivering top-quality IT talent to our Fortune 100 clients.



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