Quality Assurance Specialist

3 days ago


Eagle River, Alaska, United States GCI Communication Corp Full time
Job Title: Quality Assurance Analyst II

GCI Communication Corp is seeking a highly skilled Quality Assurance Analyst II to join our team. As a Quality Assurance Analyst II, you will play a critical role in ensuring the quality of our IT systems and integrations.

Key Responsibilities:
  • Perform quality assurance and testing activities to ensure the quality of our IT systems and integrations.
  • Develop, document, and execute test plans and test cases in accordance with functional requirements and technical specifications.
  • Create and execute regression test plans to ensure the stability and reliability of our systems.
  • Validate system application functionality across various hosted and on-prem solutions, integrations, integrated systems, operational processes, and custom development.
  • Write clear, concise defects and/or bugs and effectively communicate with developers and project team members to isolate problems.
  • Work closely with technical resources and testers on review and resolution of issues.
  • Review test plans and cases written by others for coverage and completeness.
  • Review requirements and design documentation and participate in design reviews.
  • Assist Project Managers and Scrum Masters in planning and estimating efforts, providing input and clarity on testing requirements and level of effort estimates.
  • Conduct QA on support processes to ensure that the application and support solution meets quality standards and business needs.
  • Work collaboratively with developers, business system analysts, project managers, and scrum masters to ensure quality product development and successful project deliveries.
  • Assist in developing and maintaining quality assurance procedures and standards.
Requirements:
  • High School diploma or equivalent.
  • Bachelor's degree in Business, Technology, Computer Science or relevant field.
  • Minimum of four (4) years of experience in quality assurance, product/project management, configuration/development, business systems analysis, monitoring, or other related experience.
  • IT Project Experience.
  • Software Test Certifications.
  • Project Management Professional (PMP and/or PMP-ACP).
  • Agile Certified Professional (ACP), IC Agile, LEAN Six Sigma.
  • Certified Scrum Master (SAFE Certification).
  • Applications, Programming, and Software certifications desirable.
  • ITIL Certification (V3 or 4), Foundation, Practitioner, Intermediate, Expert, Managing Professional, Strategic Leader, Master.
  • Telecommunications experience.
  • Other telecom industry or job specific certifications.
Preferred Qualifications:
  • User Acceptance Test Planning and Implementation experience for hosted and/or on-premises applications and integrations.
  • Test Automation or Monitoring Experience.
  • Netcracker platform experience or other order to billing/CRM/Financial software package.
  • Experience testing: Website development, User Experience (UX) Design, Mobile Apps, Telecom software and systems, financial systems, engineering systems and switching, mobile device design, Cloud based solutions, Next gen connected devices, E-commerce, CRM, e-payment, and/or order to cash product process development lifecycles.
  • SQL scripting skills in Oracle and MS SQL.
  • Testing experience in a production environment with regular and frequent code releases.
  • Business analysis and/or Project Management skills.
  • Ability to use and create or configure automated testing tools for testing such as scripts or other available testing tools.
  • Functional testing experience.
  • Familiarity with JIRA, Confluence, Kanban.
  • Functional understanding of Intranet and Internet technologies including HTTP, FTP servers, application servers, and internet protocols.
  • Experience with web analytics/reporting tools.
Additional Requirements:
  • This is an intermediate level position working under moderate supervision.
  • Collaborates with more senior analysts and supports the team in implementing moderate to more complex projects.
Work Environment:

This position may require access to reliable transportation for occasional travel between retail store locations, offices, worksites, or other locations as needed.

Work is primarily sedentary, requiring daily routine computer usage.

Occasional business travel required.

Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment.

Ability to accurately communicate information and ideas to others effectively.

Physical agility and effort sufficient to perform job duties safely and effectively.

Ability to make valid judgments and decisions.

Available to work additional time on weekends, holidays, before or after normal work hours when necessary.

Must work well in a team environment and be able to work with a diverse group of people and customers.

Virtual workers must comply with remote work policies and agreements.



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