IT Support Specialist

3 days ago


Eagle, Colorado, United States Eagle County Schools Full time
Job Title: Associate IT Support Specialist

We are seeking a highly skilled and motivated Associate IT Support Specialist to join our team at Eagle County Schools. As a key member of our IT department, you will provide technical support for all ECS technology, including devices, peripherals, applications, telecommunications equipment, audio/visual equipment, and other school equipment.

Key Responsibilities:
  • Provide technical support for all ECS technology, including devices, peripherals, applications, telecommunications equipment, audio/visual equipment, and other school equipment.
  • Install and configure computer hardware, software, and peripherals.
  • Deliver excellent support for issues with desktops, peripherals, and mobile devices.
  • Work with vendors to troubleshoot and resolve issues.
  • Maintain and oversee a record-keeping and work order system for scheduling all technology help requests, repairs, and equipment maintenance.
  • Prioritize daily work activities requiring technical support.
  • Share solutions with technology staff and others through training and clear documentation within appropriate security constraints.
  • Participate in training to maintain skills and certifications necessary for repair and maintenance of computer, telecommunications, network equipment, and associated software.
Requirements:
  • High school diploma or equivalent.
  • Relevant experience in the technology field (preferred).
  • Technical support or help desk experience (preferred).
  • Proficient in setup and troubleshooting in a multi-platform environment (preferred).
  • Effective communication and interpersonal skills.
  • Strong time management skills.
  • Previous experience in K12 or Higher Education (preferred).


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