Client Relations Specialist
2 weeks ago
Overview:
Join our dynamic team at Allied Machine & Engineering Corp., a premier manufacturer renowned for innovative hole-making and finishing cutting tool systems.
Role Summary:
The Client Relations Specialist is pivotal in ensuring customer satisfaction by addressing inquiries and resolving issues effectively. This role focuses on fostering and nurturing strong customer relationships.
Work Schedule:
Days: Monday - Friday
Hours: Part-Time: 12:30 PM - 6:30 PM or 4:30 PM - 6:30 PM, Full-Time: 10:30 AM - 6:30 PM
Key Responsibilities:
- Manage and maintain customer orders, documenting all modifications, including returns and exchanges.
- Deliver outstanding customer service by addressing inquiries, processing orders, and resolving complaints.
- Keep precise records of customer interactions and transactions.
- Coordinate shipments to enhance customer satisfaction.
- Prepare necessary reports for the customer service department.
- Undertake additional related tasks as assigned.
Qualifications:
- Exceptional interpersonal, verbal, and written communication skills.
- Proficient typing abilities and organizational skills with a keen attention to detail.
- Capacity to multitask and handle customer complaints professionally and calmly.
- Familiarity with Microsoft Office Suite or similar software is essential.
- High School diploma or equivalent is required; customer service and data entry experience are preferred.
Physical Requirements:
- Ability to sit for extended periods while working on a computer.
- Capability to lift up to 32 pounds unassisted.
Benefits:
- Competitive salary with potential for increases.
- Paid time off that accrues immediately.
- Paid holidays and comprehensive healthcare benefits, including dental and vision insurance.
- Safe and clean working environment with climate control.
- Bonus incentive program and a robust 401k plan with generous company matching.
- Opportunities for professional development through apprenticeship and tuition assistance programs.
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