Customer Service Representative
6 days ago
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service to our policyholders, resolving billing issues, and making policy suggestions.
Key Responsibilities- Handle customer complaints and present appropriate solutions and alternatives within set timeframes, and follow up to ensure issues are resolved.
- Apply changes to consumer policies based on provided information.
- Track current marketing activities to respond to insurance-related inquiries with available resources.
- Manage inbound calls related to insurance policy concerns, customer complaints, and general queries.
- Follow up on client interactions to ensure customer satisfaction.
- A general understanding of insurance policies and schedules is preferred.
- Must have knowledge of Microsoft Office and customer relationship management software.
- Excellent active listening, interpersonal, and communication skills.
- High school diploma or GED equivalent required.
- Prior work in a customer-facing position or customer service role is required.
We are a top-producing State Farm Agency with a fun and energetic environment. Our team works hard to reach our goals together and have fun while doing it. If you are self-motivated, possess an entrepreneurial spirit, and have a desire to win and achieve results, we encourage you to apply.
About Our Mission:
- We help people manage the risks of everyday life, recover from the unexpected, and realize their dreams.
- We have 12 years of combined insurance experience in our office.
- We speak additional languages, including Spanish.
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