Service Coordinator

16 hours ago


Roanoke, Virginia, United States Baker Roofing Company Full time
Job Summary

Baker Roofing Company is seeking a highly skilled Service Coordinator to join our team. As a Service Coordinator, you will be responsible for managing the overall workflow and processing completion for the department, ensuring profitability and customer satisfaction for commercial service work.

Key Responsibilities
  • Manage incoming service calls and prioritize appropriate steps to ensure 100% customer satisfaction
  • Communicate with customers regarding job function, scheduling, scope of work specifics, invoicing issues, and other related matters
  • Process time sheets and truck GPS reports
  • Set up work orders and process photos
  • Prepare documentation for billing (time, materials, and fixed rate)
  • Review and bill in accordance with project budgets (contracts) and department goals in a timely manner
  • Create and execute invoices and assure they are going to the correct individuals
  • Create and execute purchase orders
  • Provide ongoing monitoring of job progress as it relates to time frame, and project performance goals
  • Assist in scheduling of crews as needed
  • Assist all associates with questions and needs as they arise with a cooperative spirit
  • Review and update the AR report with Service Department Head and AR staff weekly
  • Order and receive needed inventory stocking items
  • Manage and distribute uniform inventory
  • Perform other clerical tasks as needed and requested
Requirements
  • Education: Minimum High School Graduate/ College Preferred
  • Years of Experience: Minimum of 2-5 years administrative experience
  • Certifications: None
  • Language Skills: Must speak English fluently
  • Driver License: Preferred
Physical Demands

Must be able to lift 25 pounds regularly. Must be able to drive between various offices, walk, stand, and sit frequently throughout the day.

Work Environment

Prolonged use of computer; typing, reading, sitting

Baker Roofing Company is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. If you need special assistance or accommodation in applying for employment at Baker Roofing Company, please contact our Recruiting department at or [email protected].

EOE Minorities/Females/Disability/Veterans; VEVRAA Federal Contractor



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