Technical Services Project Manager

4 weeks ago


Roanoke, Virginia, United States TMEIC Full time
Job Title: Technical Services Project Manager

Join TMEIC Corporation Americas as a Technical Services Project Manager and lead matrix teams to complete execution of service projects, requests, and agreements ensuring successful and timely analysis, resolution, and reporting of client issues.

Key Responsibilities:
  • Manage client service projects, agreements, and spare parts as a single point of contact.
  • Monitor open service requests, coordinating cross-functional teams to resolve client installed base issues, obtain respective supplier root cause analysis, and provide corrective action reports to meet client expectations.
  • Drive client satisfaction through effective communication and order management, contract compliance, and meeting expectations with respect to safety, quality, and delivery.
  • Coordinate cross-functional project teams, including parent company resources and suppliers, for successful execution of service projects, ensuring that company objectives are met.
  • Provide timely updates on service project performance, status, and client relationship issues to immediate manager.
  • Recommend and implement risk assessment and abatement plans to meet targets.
  • Identify opportunities and provide recommendations to business units for improvements on installed base management, new solutions development, products, service features, and applications to drive business growth.
  • Produce and maintain records of service project communications, contract variations, projects, and business activities per corporate guidelines.
  • Design competitive and viable technical approaches to resolve client issues.
  • Produce accurate project execution estimates for cost and price evaluations of potential service orders.
  • Develop pricing strategies to maximize service project margins.
  • Evaluate supplier proposals to determine best technical and most economical solution for the application.
  • Identify opportunities, initiate, and execute process improvement initiatives in the organization.
  • Provide individual contributions necessary to meet client and business commitments.
  • Collect, analyze, and regularly report fleet data to management.
Requirements:
  • 2 years of project, engineering, or technical leadership, or directing commercial transactions on projects in a technical environment.
  • Demonstrated successful working relationships with clients, suppliers, and other internal and external contacts.
  • Demonstrated successful and positive personal leadership, interpersonal, organizational, administrative, and communication skills.
  • Demonstrated continuous improvement in areas of responsibility.
  • Proficiency in MS Outlook, Excel, Word, and PowerPoint.
  • Availability to travel domestically and internationally 25% of the time, often on short notice.
Preferred Qualifications:
  • 5 or more years of project management experience, including capital contracts in excess of $1M per contract.
  • 5 or more years of systems or application engineering experience.
  • Demonstrated success in client-facing, sales, or marketing-related roles.
  • Proficiency in Oracle.
  • Proficiency in MS Projects, Access.

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